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- Tasks: Provide top-notch admin support and manage help desk requests daily.
- Company: Join Excellerate Services Group, a tech-driven leader in cleaning and security services.
- Benefits: Enjoy 28 days holiday, full training, and a supportive work environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Located at Abbey Mill Business Centre in Paisley.
The predicted salary is between 24000 - 36000 £ per year.
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Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.
We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.
We are currently recruiting for a Service Centre Administrator for our Paisley Office
We are looking for someone who takes pride in supporting others and always goes that extra Mile!
To provide high quality, administrative Service Desk support to the business, working as a Business Partner to the Operations Team, Business Unit Directors and customers.
Main Responsibilities:
• Answer main line help desk calls and direct as appropriate
• Process Service Desk requests via calls or emails from start to completion
• Process requests for additional works, liaising with operational management,
• Process client consumables orders
• Ordering of Uniform workwear, stationary and general admin duties.
• Arrange Periodic Window cleaning/carpet cleaning, additional deep clean bookings.
• Ad hoc duties as required
Skills required:
• Strong verbal and written commutator skills.
• Excellent telephone manner and customer service focused.
• Timekeeping and attendance is a vital part of the role
• Good communication skills, able to communicate across all levels
• People person with a positive, can-do attitude.
• Ability to work with and adapt to new systems.
BENEFITS:
- Full training will be given
- 28 days holiday (bank holidays inclusive)
Location: Abbey Mill Business Centre Paisley
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Helpdesk Administrator employer: Excellerate Services
Contact Detail:
Excellerate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific services offered by Excellerate Services Group. Understanding their technology-led approach and the sectors they serve will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the role requires a strong focus on supporting others, sharing examples of how you've gone the extra mile for customers can set you apart.
✨Tip Number 3
Prepare to discuss your adaptability with new systems. Given that the role involves working with various administrative tasks, showcasing your ability to learn and adapt quickly will be crucial.
✨Tip Number 4
Emphasise your communication skills. As the role requires liaising with different teams and clients, being able to articulate your thoughts clearly and positively will be key to landing the job.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Administrator role. Emphasise your customer service skills, communication abilities, and any experience with administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for Excellerate Services Group and how your skills can contribute to their success.
Highlight Relevant Skills: In your application, focus on the key skills mentioned in the job description, such as strong verbal and written communication, excellent telephone manner, and adaptability to new systems. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Helpdesk Administrator.
How to prepare for a job interview at Excellerate Services
✨Showcase Your Communication Skills
As a Helpdesk Administrator, strong verbal and written communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might want to practice answering common questions out loud to ensure you convey your thoughts confidently.
✨Emphasise Your Customer Service Focus
Excellerate Services Group values a customer-centric approach. Share examples from your past experiences where you went the extra mile to assist a customer or resolve an issue. This will highlight your commitment to providing excellent service.
✨Demonstrate Adaptability
The role requires the ability to work with and adapt to new systems. Be ready to discuss any previous experiences where you successfully adapted to new technologies or processes. This will show that you can thrive in a dynamic environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle various situations. Think of specific instances where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and actions.
