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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service and support our community.
- Company: We're a customer-owned organisation focused on making a positive impact on lives and communities.
- Benefits: Enjoy a competitive salary, flexible working, and 25 days holiday plus perks like a wellbeing day.
- Why this job: Be part of a purpose-led company that values people, planet, and community engagement.
- Qualifications: Passion for people, strong communication skills, and motivation to excel in a customer-facing role.
- Other info: Opportunities to work across branches and engage in community service initiatives.
The predicted salary is between 20425 - 30638 ÂŁ per year.
Join to apply for the Customer Service Assistant – Branch role at Cumberland Building Society
2 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Assistant – Branch role at Cumberland Building Society
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.
The Benefits
- Salary – Up to £21,248.11 p.a. (FTE £25,532 p.a.) on successful completion of training
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
About The Role
This will be a part-time, permanent role and you’ll work 31 hours per week inclusive of Monday, Tuesday, Thursday and every other Saturday.
Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.
The role will be primarily based at Penrith branch, but you may be required to work in other branches such as Appleby and Keswick on occasion depending on business need.
About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objectives
Interested
The closing date for this vacancy is 04 August 2025.
The Company
We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
The Benefits
Competitive Salary
We will offer you a competitive basic salary for your role, which is reviewed every year.
Learning & Development
We want you to grow in your role. We’ll work together to support your personal and professional development.
Holidays
Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.
Family Friendly
We pay competitive maternity, paternity and adoption leave.
Flexible Working
We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.
Pension Scheme
If you’re eligible, we’ll enroll you into our competitive company pension scheme.
Health & Wellbeing
We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.
Community Day
We offer our people an extra paid day off every year to help out local charities and community organisations.
Social
We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.
Documents
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
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Customer Service Assistant - Branch employer: Cumberland Building Society
Contact Detail:
Cumberland Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Branch
✨Tip Number 1
Familiarise yourself with the values and mission of The Cumberland. Understanding their commitment to community and customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your exceptional communication and organisational skills. Think about situations where you went above and beyond for a customer, as this will resonate well with the role.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of The Cumberland if possible. They can provide insights into the company culture and what it takes to succeed in the Customer Service Assistant role.
We think you need these skills to ace Customer Service Assistant - Branch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as exceptional communication and organisational skills.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the role. Emphasise any previous customer service experience and your ability to work in a team, as well as your passion for helping people.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have provided outstanding customer service in the past and how you can contribute to the company's mission.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cumberland Building Society
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles.
✨Demonstrate Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions and consider how you can convey information effectively.
✨Highlight Teamwork Experience
This position involves working collaboratively with others, so be ready to discuss your experiences in team settings. Share instances where you contributed to a team goal or supported colleagues in achieving success.
✨Research the Company Values
Familiarise yourself with the company's mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding community involvement and customer care.
