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- Tasks: Engage with customers, manage service enquiries, and ensure smooth workshop operations.
- Company: Join a leading Nissan franchise dedicated to exceptional customer service and aftercare.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Build lasting relationships while enhancing customer satisfaction in a fast-paced setting.
- Qualifications: Experience in customer service is essential; motor trade experience is a plus.
- Other info: Ideal for those who thrive in a team and are eager to learn.
The predicted salary is between 24000 - 36000 £ per year.
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As an approved Nissan franchise dealer, we take ownership of Nissan’s Customer promise. Customers are the focus of all Nissan do, and we’re committed to providing the highest levels of service and aftercare.
Service advisors are highly valued members of the aftersales team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job – it\’s about understanding the customer’s expectations, anticipating their future needs, and building long term trusted relationships.
Key Duties:
- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
- Manage all service telephone, email and walk-in enquiries.
- Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
- Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team.
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of Nissan retention products and services upselling where appropriate.
- To discuss and up-sell additional work to the customer, where appropriate.
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
- Carry out external inspections where necessary prior to handover to customer
Person Requirements
- The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer’s experience.
- Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
- People focused with the confidence and personality to develop long term customer relationships.
- Possess excellent communication skills with the ability to explain complex information accurately and concisely.
- Strong organisation and prioritisation skills to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
- Customer focused able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
- Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
- Flexible team player. Able to undertake new tasks and use initiative to support aftersales team during busy periods.
- Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
- A good technical awareness or understanding of vehicles and components is desirable.
- Experience of upselling products or services is desirable.
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Service Advisor employer: Nissan Dealers
Contact Detail:
Nissan Dealers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Nissan's customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions, showcasing that you share their values.
✨Tip Number 2
Brush up on your communication skills. As a Service Advisor, you'll need to explain complex information clearly. Practising how to convey technical details in simple terms can set you apart from other candidates.
✨Tip Number 3
Gain insights into the aftersales process. Research common customer concerns and the typical service journey at Nissan. This knowledge will allow you to demonstrate your understanding of the role and how you can enhance the customer experience.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Familiarise yourself with customer service expectations and the specific duties mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in customer service, especially in the automotive sector if applicable. Emphasise skills such as communication, organisation, and problem-solving that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-term relationships. Mention any specific experiences that demonstrate your capability to meet customer needs and improve service feedback.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nissan Dealers
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully managed customer expectations and built long-term relationships. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with Nissan's products and services. During the interview, express your understanding of their customer promise and how you can contribute to maintaining high service standards. This shows your commitment to the brand and its values.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice responding to common customer queries and complaints, ensuring you convey empathy and professionalism. This will demonstrate your readiness for the fast-paced environment of a Service Advisor.
✨Highlight Your Organisational Skills
Discuss your ability to manage multiple tasks efficiently, especially in a busy workshop setting. Provide examples of how you've prioritised work and communicated effectively with both customers and team members to ensure smooth operations.
