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- Tasks: Provide top-notch spa treatments and ensure a relaxing experience for guests.
- Company: Join the Gilpin Hotel and Lake House, a luxurious destination known for its exceptional service.
- Benefits: Enjoy flexible hours, employee discounts, free food, gym membership, and more!
- Why this job: Be part of a vibrant team, enhance guest experiences, and develop your skills in a stunning environment.
- Qualifications: Previous experience in a similar role is preferred; strong customer service skills are essential.
- Other info: Competitive salary with commission on retail sales and opportunities for training and development.
The predicted salary is between 25480 - 27560 £ per year.
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- Performs treatments in Spa Space, Jetty Spa, Guests Spa Lodges and Suites,
- Shows a good knowledge of all spa treatments and the products used in the spa, both ESPA and Pure Lakes.
- Provides all spa treatments to the highest standards and adheres to the correct treatment protocols. (In house training and ESPA training are provided.)
- Carries out a full consultation with guests and is knowledgeable about contra-indications.
- Hosts spa trails and looks after guests when using spa facilities.
- Upsells treatments to generate revenue for the spa and recommends retail products to guests to help with their individual needs and enhance their experience.
- Ensures that any special occasions for guests are recognised.
- Navigates the spa diary and creates spa reservations, responding to emails in a timely manner, sending guests confirmation emails.
- Assists the Spa Manager with daily running of the spa and reports to the Spa manager or deputy in absence of Spa Manager.
- Has excellent time management and has a good knowledge of the Gilpin Hotel and Lake House and its practices.
- Informs the Spa Manager or deputy of any low stock levels of products and consumables etc. which will impact on treatments.
- Ensures both spas are kept immaculately clean and well presented. Checking that products and consumables are topped up.
- Cleans spa facilities to correct standards as per departmental guidelines and ensures all spa laundry is taken to be washed. Clean laundry to be brought to the spa and put away neatly.
- Ensures that all guest issues are reported to the Spa Manager and on Gilpin Academy as soon as possible.
- Charges treatments and products through EPOS system and PDQ.
- Achieves retail targets set by management.
- Unpacks and stores stock on arrival.
- Ensures a detailed handover is completed each day.
- Completes the end of day banking.
- Informs the Spa manager or deputy of any health and safety risks/ issues and adheres to health & safety standards.
- Helps out other departments when required and if time allows.
- Maintains a clean, tidy, organised and safe working environment at all times.
- Is immaculately presented at all times in clean pressed uniform, with long hair tied back. Attention to personal hygiene is also extremely important.
Job Description
- Performs treatments in Spa Space, Jetty Spa, Guests Spa Lodges and Suites,
- Shows a good knowledge of all spa treatments and the products used in the spa, both ESPA and Pure Lakes.
- Provides all spa treatments to the highest standards and adheres to the correct treatment protocols. (In house training and ESPA training are provided.)
- Carries out a full consultation with guests and is knowledgeable about contra-indications.
- Hosts spa trails and looks after guests when using spa facilities.
- Upsells treatments to generate revenue for the spa and recommends retail products to guests to help with their individual needs and enhance their experience.
- Ensures that any special occasions for guests are recognised.
- Navigates the spa diary and creates spa reservations, responding to emails in a timely manner, sending guests confirmation emails.
- Assists the Spa Manager with daily running of the spa and reports to the Spa manager or deputy in absence of Spa Manager.
- Has excellent time management and has a good knowledge of the Gilpin Hotel and Lake House and its practices.
- Informs the Spa Manager or deputy of any low stock levels of products and consumables etc. which will impact on treatments.
- Ensures both spas are kept immaculately clean and well presented. Checking that products and consumables are topped up.
- Cleans spa facilities to correct standards as per departmental guidelines and ensures all spa laundry is taken to be washed. Clean laundry to be brought to the spa and put away neatly.
- Ensures that all guest issues are reported to the Spa Manager and on Gilpin Academy as soon as possible.
- Charges treatments and products through EPOS system and PDQ.
- Achieves retail targets set by management.
- Unpacks and stores stock on arrival.
- Ensures a detailed handover is completed each day.
- Completes the end of day banking.
- Informs the Spa manager or deputy of any health and safety risks/ issues and adheres to health & safety standards.
- Helps out other departments when required and if time allows.
- Maintains a clean, tidy, organised and safe working environment at all times.
- Is immaculately presented at all times in clean pressed uniform, with long hair tied back. Attention to personal hygiene is also extremely important.
Qualifications
- Previous experience in a similar level of establishment is preferred.
- Relevant qualifications in treatments that are offered in this particular Spa
- Face to face experience with guests is essential.
- Strong teamwork and communication skills to effectively collaborate with other teams in the business, in particular the front of house teams.
- Flexibility to work weekends and holidays, as per the demands of the business.
- Exceptional customer service skills and good listening skills
- Ability to work in a busy environment and under pressure
- Ability to work under own initiative
- Excellent organisational skills
- Strong sense of need for achievement of goals and success
- High level of motivation, determination and commitment
- To undertake additional or other duties or work as necessary to meet the needs of the business.
- Good health and a general level of fitness is required for this role.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: £12.25 to £13.25 per hours (equating to £25,480 to £27,560, pro rata)
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month, pro rata to hours worked.
Plus commission on any retail sales you make.
Hours: 40 hours per week, but part time hours available too.
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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Spa Therapist employer: Gilpin Hotel & Lake House
Contact Detail:
Gilpin Hotel & Lake House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Familiarise yourself with the ESPA and Pure Lakes products used in the spa. Knowing these products inside out will not only help you during guest consultations but also demonstrate your commitment to providing a top-notch experience.
✨Tip Number 2
Practice your upselling techniques! Think of ways to recommend additional treatments or retail products that align with guests' needs. This skill is crucial for generating revenue and enhancing the overall guest experience.
✨Tip Number 3
Brush up on your time management skills. Being able to navigate the spa diary efficiently and respond to emails promptly will show that you can handle the busy environment of the spa effectively.
✨Tip Number 4
Make sure to present yourself immaculately. Your appearance reflects the standards of the spa, so always wear a clean, pressed uniform and maintain high personal hygiene to make a great first impression on guests.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa treatments and customer service. Emphasise any qualifications you have related to ESPA or Pure Lakes products, as well as your ability to upsell treatments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the spa industry and your commitment to providing exceptional customer service. Mention specific experiences where you've successfully managed guest interactions or upsold services.
Showcase Your Knowledge: Demonstrate your understanding of spa treatments and protocols in your application. You could mention any previous training or certifications that relate to the role, as well as your familiarity with health and safety standards.
Highlight Teamwork Skills: Since teamwork is crucial in this role, include examples of how you've effectively collaborated with others in past positions. This could be in a spa setting or any customer-focused environment.
How to prepare for a job interview at Gilpin Hotel & Lake House
✨Know Your Treatments
Familiarise yourself with the spa treatments offered, especially those from ESPA and Pure Lakes. Be prepared to discuss your knowledge of these products and how they can benefit guests during the interview.
✨Demonstrate Customer Service Skills
Showcase your exceptional customer service skills by sharing examples of how you've handled guest interactions in the past. Highlight your ability to listen to guests' needs and upsell treatments or products effectively.
✨Emphasise Teamwork and Communication
Since this role requires collaboration with other teams, be ready to discuss your experience working in a team environment. Mention specific instances where your communication skills helped achieve a common goal.
✨Present Yourself Professionally
Make sure to dress immaculately for the interview, reflecting the high standards expected in a spa environment. Pay attention to personal hygiene and grooming, as this is crucial in the spa industry.
