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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with over 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and access to training programmes.
- Why this job: Be part of a fun, dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Great communication skills, high energy, and a friendly attitude are essential; flexibility is key!
- Other info: Shifts are mainly on weekends, with thorough training provided to set you up for success.
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About the role
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer\’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. This role is based on working during the weekend (Friday – Sunday).
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Friday to Sunday.
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we\’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we\’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Team Member - Weekend employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Weekend
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and creating memorable experiences will help you align your answers during the interview with what they are looking for in a Team Member.
✨Tip Number 2
Showcase your enthusiasm for working in a fast-paced environment. During your interactions, whether in person or over the phone, express your excitement about the role and how you thrive under pressure, as this is crucial for a Team Member position.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Think of specific situations where you went above and beyond for customers, as this will demonstrate your ability to provide outstanding service, which is key for this role.
✨Tip Number 4
Be ready to discuss your flexibility with working hours. Since the role requires weekend availability, emphasising your willingness to work during busy times will show that you are committed and ready to meet the demands of the job.
We think you need these skills to ace Team Member - Weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required high energy and teamwork. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Hollywood Bowl Group and how you can contribute to creating lasting memories for customers.
Showcase Flexibility: Emphasise your availability for weekend shifts and your willingness to adapt to different roles within the centre. This is crucial for a Team Member position.
Highlight Teamwork Skills: Since the role requires being a supportive team player, include examples of past experiences where you successfully worked as part of a team, especially in fast-paced environments.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Hollywood Bowl Group thrives on high energy and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and handle various customer interactions, as this is crucial for a Team Member.
✨Be Flexible with Availability
Since the role requires weekend work, be clear about your availability. Show that you are willing to adapt to different shift patterns and can commit to working during peak times.
✨Ask Questions
Prepare thoughtful questions about the role and the company culture. This shows your interest and helps you understand if it's the right fit for you. Inquire about training opportunities or team dynamics to demonstrate your eagerness to learn and grow.
