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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an inspiring customer experience.
- Company: Free People is a vibrant lifestyle brand under URBN, known for its unique style and community focus.
- Benefits: Enjoy up to 40% off employee discounts, private medical insurance, and a special 'Life Leave' day.
- Why this job: Join a dynamic team that values individuality, creativity, and personal growth in a fast-paced environment.
- Qualifications: Energetic, communicative, and able to thrive in a rapidly evolving retail space.
- Other info: This role offers opportunities for mentorship and career progression within the company.
The predicted salary is between 24000 - 33600 £ per year.
Location
This position is located at 247 Regent Street, London, , WB12EN United Kingdom
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You\’ll Be Doing
Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools
Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP\’s visual and display standards; ensures omni-channel orders are processed timely and accurately
- Awareness: adheres to store\’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
The Perks
Work Life Balance:
- \’Life Leave\’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#FreePeople #LI-TS1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs. #J-18808-Ljbffr
Free People Keyholder (32hrs) - Regent Street, London employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Keyholder (32hrs) - Regent Street, London
✨Tip Number 1
Familiarise yourself with Free People's brand values and customer experience approach. Understanding their ethos will help you demonstrate how you can embody these values in your role as a Keyholder.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to empower others will resonate well with the store management.
✨Tip Number 3
Be ready to discuss your experience with omni-channel retailing. Understanding how to create a seamless shopping experience across different platforms is crucial for this role.
✨Tip Number 4
Prepare to share your strategies for driving sales through exceptional customer service. Think of specific initiatives you've implemented that enhanced customer engagement and led to increased sales.
We think you need these skills to ace Free People Keyholder (32hrs) - Regent Street, London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Keyholder at Free People. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Your Brand Connection: Demonstrate your passion for Free People and its values in your application. Share specific examples of how you embody the brand's ethos and how you can contribute to creating an engaging customer experience.
Highlight Leadership Skills: Since this role involves team management, emphasise any previous leadership or mentoring experiences. Provide examples of how you've empowered others and contributed to a positive team environment.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your enthusiasm for the position. Use it to explain why you're a perfect fit for the Keyholder role and how you can drive sales and enhance customer connections.
How to prepare for a job interview at URBN
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its values during the interview. Research the brand's history, mission, and current collections so you can speak confidently about what makes it unique.
✨Demonstrate Customer Connection Skills
Prepare examples of how you've previously engaged with customers to create memorable experiences. Highlight your ability to personalise service and drive sales through effective communication and styling recommendations.
✨Exhibit Leadership Qualities
As a Keyholder, you'll need to lead by example. Share instances where you've taken initiative or mentored others in a team setting. This will showcase your capability to empower and inspire your colleagues.
✨Be Ready to Discuss Store Operations
Familiarise yourself with retail operations, including inventory management and visual merchandising. Be prepared to discuss how you would support daily store functions while maintaining high standards of customer service.
