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For Companies At a Glance
- Tasks: Assist customers with inquiries about their loan accounts and resolve complaints.
- Company: Join a long-established partner of a major UK High Street Bank.
- Benefits: Earn £12-£15 per hour with potential for permanent employment.
- Why this job: Be part of a team that prioritises customer satisfaction in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: On-site role in Newcastle with opportunities for continuous improvement.
Customer Services Advisor
+6 months + the option to go permanently
+On site working in Newcastle
+ 12- 15 ph
Overview
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.
Responsibilities
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate.
- Keen to take responsibility for managing customer information in line with GDPR. Experience of working with computer systems.
- A Team Player who enjoys collaborating with teammates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators.
Qualifications
- Customer Services experience
- Excellent communication skills
- Experience resolving customer complaints
- Inputting information into databases
How to apply
If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
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Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the bank you'll be supporting. Understanding their loan accounts and common customer queries will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios with a friend. This will help you articulate your responses clearly and confidently when dealing with customer complaints.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by preparing examples from your previous roles where you successfully managed multiple tasks or resolved issues quickly.
✨Tip Number 4
Highlight your teamwork experience by discussing how you've collaborated with colleagues to improve processes or enhance customer service in past positions. This will demonstrate your fit for the team-oriented culture.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and excellent communication skills. Use specific examples that demonstrate how you've resolved customer complaints in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your sociable and helpful nature. Explain why you are eager to provide excellent customer service and how you can contribute to the team.
Highlight Relevant Skills: Emphasise your attention to detail and experience with computer systems. Mention any familiarity with GDPR and how you ensure customer records are accurate and up to date.
Show Team Spirit: In your application, illustrate your ability to work collaboratively with teammates. Share examples of how you've contributed to team success and identified improvement ideas in previous roles.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved complaints or provided exceptional service, as this will demonstrate your suitability for the role.
✨Demonstrate Excellent Communication Skills
During the interview, focus on your ability to communicate clearly and effectively. Practice articulating your thoughts and responses, as strong communication is key in a customer-facing position.
✨Emphasise Attention to Detail
Since the role requires accurate inputting of information into databases, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain attention to detail.
✨Exhibit Team Player Qualities
Prepare to share examples of how you've collaborated with colleagues in past roles. Highlight your willingness to support team members and contribute to a positive team environment, as this aligns with the company's values.
