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- Tasks: Help customers with inquiries about their loan accounts and resolve complaints.
- Company: Join a long-established partner of a Major UK High Street Bank.
- Benefits: Earn £12-£15 per hour with the option for permanent work.
- Why this job: Be part of a team that puts customers first in a fast-paced environment.
- Qualifications: Customer service experience and excellent communication skills are a must.
- Other info: Opportunity to collaborate with teammates and improve customer service processes.
Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle +£12-£15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch
Customer Services Advisor employer: CBSbutler Holdings Limited trading as CBSbutler
Contact Detail:
CBSbutler Holdings Limited trading as CBSbutler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the bank you'll be supporting. This knowledge will help you answer customer inquiries more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios with friends or family. This will prepare you for handling various customer interactions, especially when resolving complaints.
✨Tip Number 3
Brush up on your data entry skills and familiarize yourself with common database systems. Being comfortable with inputting information accurately will set you apart as a candidate who can handle the administrative aspects of the role.
✨Tip Number 4
Showcase your teamwork abilities by sharing examples of how you've collaborated with others in previous roles. Highlighting your experience in a team-oriented environment will resonate well with our values at StudySmarter.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your customer service experience in your CV and cover letter. Mention specific instances where you resolved customer complaints or provided exceptional service.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with customers in the past. This could be through phone calls, emails, or face-to-face interactions.
Detail Your Technical Skills: Mention your experience with computer systems and databases. Highlight any specific software you are familiar with, as this will demonstrate your ability to input and manage customer information accurately.
Express Team Collaboration: Illustrate your ability to work as part of a team. Share examples of how you've collaborated with colleagues to improve customer service or streamline processes, showing that you are a team player.
How to prepare for a job interview at CBSbutler Holdings Limited trading as CBSbutler
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved complaints or provided exceptional service, as this will demonstrate your ability to meet the expectations of the role.
✨Demonstrate Excellent Communication Skills
During the interview, focus on your communication style. Practice clear and concise responses, and be sure to listen actively to the interviewer's questions. This will show that you can effectively communicate with customers and colleagues alike.
✨Emphasize Attention to Detail
Since maintaining accurate customer records is crucial, share examples of how you've ensured accuracy in your previous roles. Discuss any systems or processes you used to keep information organized and up to date.
✨Highlight Team Collaboration
Talk about your experiences working in a team environment. Share instances where you collaborated with colleagues to improve service delivery or solve problems, as this aligns with the company's emphasis on teamwork and continuous improvement.
