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For Companies At a Glance
- Tasks: Manage a vibrant community, organise events, and provide top-notch customer service.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to enhancing quality of life.
- Benefits: Enjoy flexible hours, generous leave, pension plans, and beautiful surroundings.
- Why this job: Make a real impact in residents' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude are essential.
- Other info: Flexible hours around school schedules make this role perfect for students.
The predicted salary is between 24000 - 36000 £ per year.
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Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Walnut Tree Cottage in Goring by Sea.
Hours: 25 hours per week, Monday to Friday. We can be flexible around school hours.
Benefits: Group personal pension, life assurance, Employee Assistance Scheme, and flexible working hours, working in the most beautiful surroundings, with a generous annual leave entitlement.
About the Role of a House Manager
We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowners’ quality of life and enable them to maintain their independence. This is a diverse role encompassing high-level customer service, front of house, and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.
Some of the House Manager duties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respecting their privacy.
- Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy, varied role, where every day will be different.
- Be resilient and can problem-solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous or current work-based first aid qualifications will be an advantage, although successful candidates will receive all necessary training on commencement of the role.
As part of Your McCarthy Stone, a successful and fast-expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training, and many more.
Could this role be the perfect job for you?
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House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Showcase your event coordination skills by preparing examples of past events you've organised. Highlight how these experiences have helped foster community spirit, as this is a key aspect of the House Manager role.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of specific instances where you've successfully resolved issues in a customer service setting, as this will demonstrate your resilience and capability to handle challenges.
✨Tip Number 4
Network with current or former employees of McCarthy Stone if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the House Manager position.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and competencies required for the House Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, event coordination, and facilities management. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance quality of life for residents.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your commitment to creating a welcoming community for homeowners. Provide specific examples of how you've successfully managed similar roles or events in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the House Manager role.
How to prepare for a job interview at McCarthy and Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Demonstrate Your Organisational Skills
This role involves multi-tasking and event coordination. Discuss your experience in organising events or managing multiple responsibilities simultaneously. Use concrete examples to illustrate how you keep things running smoothly.
✨Emphasise Your Communication Abilities
Effective communication is crucial in this position. Be ready to explain how you build relationships with residents and their families. Share instances where your communication skills helped resolve issues or foster community spirit.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety is an advantage for this role. Brush up on basic health and safety regulations relevant to residential living. Mention any previous training or certifications you have, and express your willingness to learn more.
