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- Tasks: Lead and inspire a high-performing contact centre team in Bournemouth.
- Company: Join a growing company focused on customer experience and innovation.
- Benefits: Enjoy a competitive salary of £40,000 plus additional perks.
- Why this job: Shape a culture of excellence while making a real impact on customer service.
- Qualifications: Experience in contact centre management and strong coaching skills required.
- Other info: Be part of a dynamic environment that values collaboration and personal development.
The predicted salary is between 40000 - 56000 £ per year.
Are you a passionate and driven leader with a proven track record in managing high-performing teams within a contact centre environment? Do you thrive in a fast-paced setting where customer experience and innovation are at the heart of everything you do? Due to their recent growth, they are seeking an exceptional Team Manager to lead and inspire a dynamic team within a brand-new call centre based in Bournemouth. As a Team Manager, you\’ll lead by example – motivating your team to exceed customer expectations while maintaining their high standards of quality and care. You’ll play a vital role in shaping a culture of excellence, innovation, and compassion and drive a customer-first culture Key Responsibilities * Lead and develop a motivated, high-performing team, fostering a culture of customer service excellence. * Provide day-to-day coaching, support, and performance management for your direct reports. * Continuously assess and improve operational processes to enhance efficiency and service delivery. * Be a visible, inspirational leader who lives and breathes our company values. * Prioritise and resolve operational issues, ensuring smooth daily running of services. * Collaborate across the business to ensure customer and patient needs are consistently met. * Drive resource planning aligned to seasonal peaks, ensuring SLA and KPI targets are achieved. * Lead recruitment efforts to attract top-tier talent. * Uphold data protection and information security standards. Requirements for the role: * Experience in a contact centre management role, with a track record of delivering results. * Skilled in coaching, team development, and managing performance. * Excellent communicator, capable of engaging with stakeholders at all levels. * Strong knowledge of contact centre systems and workforce management tools. * Solutions-focused, with the ability to manage pressure and lead through change. * Confident in handling sensitive conversations and driving team engagement. * Technologically savvy – proficient in MS Office and open to learning new platforms. Personal Attributes: * A positive, self-motivated leader who thrives in a collaborative environment. * Organised, adaptable, and calm under pressure. * Strong interpersonal skills with a natural ability to motivate others. * Passionate about developing people and delivering outstanding customer service. Salary: £40,000 per annum plus benefits
Contact Centre Team Manager employer: The Work Shop Resourcing Ltd
Contact Detail:
The Work Shop Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager
✨Tip Number 1
Showcase your leadership style during the interview. Be prepared to discuss specific examples of how you've motivated and developed your team in previous roles, as this will demonstrate your ability to lead by example.
✨Tip Number 2
Familiarise yourself with the latest trends in customer service and contact centre management. Being able to discuss innovative practices or tools that enhance customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle operational challenges. Think of examples where you've successfully resolved issues or improved processes, as this aligns with the role's focus on efficiency and service delivery.
✨Tip Number 4
Network with current or former employees of the company if possible. Understanding their culture and values can help you tailor your responses in the interview and show that you're a good fit for their team.
We think you need these skills to ace Contact Centre Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre management. Focus on specific achievements, such as team performance improvements and customer satisfaction metrics, to demonstrate your ability to lead high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Use examples from your past roles to illustrate how you've fostered a culture of excellence and innovation within your teams.
Highlight Relevant Skills: Emphasise your skills in coaching, performance management, and communication. Mention your familiarity with contact centre systems and workforce management tools, as these are crucial for the role.
Showcase Your Leadership Style: Describe your leadership approach in your application. Highlight how you motivate and inspire your team, manage operational issues, and drive engagement, aligning with the company's values and culture.
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Showcase Your Leadership Skills
As a Team Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on motivating and developing team members to achieve high performance.
✨Emphasise Customer-Centric Mindset
Highlight your commitment to customer service excellence. Be ready to discuss specific instances where you improved customer experience or resolved issues effectively, showcasing your ability to drive a customer-first culture.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled operational challenges in previous roles. Share examples of how you've assessed and improved processes to enhance efficiency and service delivery, which is key for this position.
✨Engage with Stakeholders
Since excellent communication is vital, think of ways you've engaged with various stakeholders. Be prepared to share experiences that illustrate your ability to communicate effectively at all levels, ensuring alignment with business goals.
