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- Tasks: Provide top-notch customer service via phone, email, and chat while solving guest inquiries.
- Company: Join lululemon's Guest Education Centre, a remote team dedicated to enhancing guest experiences.
- Benefits: Enjoy the flexibility of remote work and opportunities for personal growth and development.
- Why this job: Be part of a supportive culture that values authentic connections and empowers your potential.
- Qualifications: Must have at least 1 year of customer service experience and strong communication skills.
- Other info: Full-time training required; must be available for shifts from 7am to 5pm GMT.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Agent – Remote | GEC Educator – United Kingdom (Contract)
Business Unit: Guest Education Centre (GEC)
Description & Requirements
OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK. Please note there is a vacation blackout period during our peak season from 20 November 2025 through 10 January 2026.
Who we are
The Guest Education Centre is lululemon’s contact centre, operating as a remote team across Europe. The GEC Educator is a primary guest-facing role, providing solutions to all guest inquiries via phone, email, live chat, social media, and virtual shopping. Our Educators are empowered to find resolutions and support guests throughout their lululemon experience.
We are hiring for contracted positions. The GEC Educator role is a remote, work-from-home position that encourages independent problem-solving and authentic connection. At lululemon, we focus on enabling our employees to maximize their potential in all aspects of life. As a GEC Educator, you will work closely with your Team Lead to enhance Guest Experience and support your growth and development at lululemon.
The role:
- Deliver world-class guest experience across all GEC channels (phone, live chat, email).
- Resolve guest concerns with connection and empathy.
- Achieve quality interaction, schedule adherence, and efficiency targets.
- Maintain knowledge of lululemon policies, procedures, and products.
- Navigate multiple programs to place orders, process returns, communicate programs, and troubleshoot for our ecommerce business.
- Participate in ongoing development, career pathways, and performance conversations.
- Contribute to an inclusive work environment through our IDEA initiatives.
Qualifications:
- Minimum 1 year of customer service experience.
- Contact centre experience is an asset.
- Willingness to complete 2.5 weeks of full-time training and adapt to new systems.
- Excellent verbal and written English communication skills.
- Ability to connect authentically with guests and resolve inquiries over the phone.
- Strong prioritization and multitasking skills for live chat conversations.
- Intermediate to advanced computer skills, including proficiency in Microsoft Office, typing 50 WPM, and internet navigation.
- Responsible, dependable, and able to work independently with a strong work ethic.
- Ability to work up to 8 hours per day on a computer.
Schedule (availability required):
- Shift times from 7am to 5pm GMT on weekdays and 9am to 5pm BST on weekends.
- Full-time hours are 40 hours per week during operating hours.
Work from home requirements:
- Quiet, distraction-free home office with a door.
- Reliable internet connection.
- Disciplined work ethic and ability to work independently in a fast-paced environment.
Only applicants under consideration will be contacted. We appreciate your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, not on protected classifications. Reasonable accommodations are available for qualified individuals with disabilities. For support, email ataccommodations@lululemon.com including the position title, location, and nature of your request.
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Customer Service Agent - Remote | GEC Educator - United Kingdom (Contract) employer: Lululemon Athletica
Contact Detail:
Lululemon Athletica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Remote | GEC Educator - United Kingdom (Contract)
✨Tip Number 1
Familiarise yourself with lululemon's brand values and customer service philosophy. Understanding their approach to guest experience will help you align your responses during interviews and demonstrate your commitment to their mission.
✨Tip Number 2
Practice your communication skills, especially in a remote setting. Since you'll be interacting with guests via phone, email, and live chat, being articulate and clear is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle inquiries with empathy and efficiency, which is key for the GEC Educator role.
✨Tip Number 4
Ensure your home office setup meets the requirements outlined in the job description. A quiet, distraction-free environment is essential for this role, so make sure you can demonstrate that you have a suitable workspace during any virtual interviews.
We think you need these skills to ace Customer Service Agent - Remote | GEC Educator - United Kingdom (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in contact centres. Emphasise skills like problem-solving, communication, and multitasking that align with the GEC Educator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've resolved customer inquiries in the past and how you can contribute to lululemon's values.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office and internet navigation, be sure to mention your computer skills clearly. If you have experience with live chat systems or e-commerce platforms, include that too.
Showcase Your Availability: Clearly state your availability for the required shifts in your application. This shows that you understand the job requirements and are ready to commit to the schedule.
How to prepare for a job interview at Lululemon Athletica
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've resolved guest concerns with empathy and connection, as this is crucial for the GEC Educator role.
✨Demonstrate Your Communication Abilities
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you effectively communicated with customers, whether through phone or email.
✨Familiarise Yourself with lululemon's Products
Research lululemon's products and policies before the interview. Being knowledgeable about their offerings will not only impress your interviewers but also help you answer questions more confidently and accurately.
✨Prepare for Remote Work Questions
As this is a remote position, be ready to discuss your home office setup and how you manage distractions. Highlight your ability to work independently and your disciplined work ethic, which are key traits for success in a remote environment.
