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- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and complimentary meals.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
- Other info: Flexible shifts from early mornings to late evenings; training provided.
Front of House Assistant – Wellingborough
Job Title : Front of House Assistant Hours : 32 hours per week Rate of Pay : 12.21 per hour Location : Wellingborough
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you\’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you! Our Perks: B-Fed – complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products. Discounted Meals and Beverages – 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour. Dealing with emails, phone calls and face to face queries. Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process. Handle guest inquiries providing information about spa services, treatments and products. Process payments and manage the reception area efficiently. Assist with the promotion of spa services, special offers and retail products. Ensure the reception area is clean, tidy and inviting at all times. Coordinate with Spa Therapists and other staff to ensure seamless service delivery. Ensure all visitors to the site are logged correctly including contractors and guest passes. Undertake all relevant training required for the role.
What we are looking for: Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you\’ll be the first point of contact for our guests, setting the tone for their entire experience. You\’ll work in a serene environment, surrounded by a team dedicated to making a difference in people\’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
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Front of House Assistant - Wellingborough employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Wellingborough
✨Tip Number 1
Showcase your warm personality during any interactions you have with the company. Whether it's through a phone call or an in-person visit, make sure to convey your enthusiasm for customer service and wellness.
✨Tip Number 2
Familiarise yourself with Bannatyne's services and offerings. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Network with current or former employees if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Front of House Assistant at Bannatyne.
✨Tip Number 4
Be prepared to discuss your organisational skills and multitasking abilities in detail. Think of specific examples from your past experiences that highlight these skills, as they are crucial for this role.
We think you need these skills to ace Front of House Assistant - Wellingborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Emphasise your interpersonal abilities and passion for wellness, as these are key traits for the Front of House Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided exceptional customer service in the past and why you're passionate about health and wellness.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking, communication, and organisational skills. If you have experience with booking systems or in the hospitality industry, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Front of House role.
How to prepare for a job interview at Bannatyne Health Club
✨Show Your Warm Personality
As a Front of House Assistant, your personality is key. Make sure to convey your warmth and friendliness during the interview. Practice greeting the interviewer with a smile and a positive attitude, as this will reflect how you would interact with guests.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing past experiences where you successfully managed multiple tasks. Be prepared to give examples of how you prioritised responsibilities, especially in busy environments, to ensure smooth operations.
✨Emphasise Customer Service Experience
Since the role focuses heavily on customer service, be ready to share specific instances where you went above and beyond for a customer. This could include resolving issues or creating memorable experiences that align with Bannatyne's commitment to wellness and exceptional service.
✨Familiarise Yourself with Spa Services
Research Bannatyne's spa services and treatments before the interview. Being knowledgeable about what they offer will not only impress the interviewer but also show your genuine interest in the role and the company’s mission in health and wellness.
