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- Tasks: Provide IT support and troubleshoot key legal applications for a leading law firm.
- Company: Join Ryder Reid Legal, a top recruitment specialist in the legal sector for over 30 years.
- Benefits: Enjoy flexible working options and gain valuable experience in a dynamic environment.
- Why this job: Be part of a supportive team while enhancing your tech skills in a prestigious setting.
- Qualifications: Previous IT support experience is preferred; strong communication and teamwork skills are essential.
- Other info: Immediate start required; potential for permanent placement after the temporary period.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Ryder Reid Legal is recruiting an IT Support Analyst on a temporary to permanent basis for a leading international law firm. You must be available immediately for this role.Key Responsibilities* Provide 1st and 2nd line IT support across desktop systems, mobile devices, and AV equipment.* Support and troubleshoot Office 365, iManage, Intapp, Litera tools, Adobe Acrobat, and other key legal applications.* Deliver user training and onboarding on standard desktop systems.* Assist with Active Directory admin, Cisco phones, and MDM tools (VMware/Intune).* Support remote access systems (Citrix, VPN, Duo) and AV platforms (Zoom, Teams, Webex).* Participate in IT projects, relocations, and occasional on-call support.* Maintain accurate logs of users, assets, and technical issues.Requirements* Previous experience in IT support, ideally within a law firm or professional services.* Strong communication skills and a proactive, team-oriented approach.* Ability to work independently and manage competing priorities.Please apply now if you are interested!
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://company/ryder-reid-legal
Temporary IT Support Analyst employer: Ryder Reid Legal Ltd
Contact Detail:
Ryder Reid Legal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Office 365, iManage, and Adobe Acrobat. Having hands-on experience or knowledge of these applications will give you a significant edge during interviews.
✨Tip Number 2
Highlight any previous experience you have in IT support, especially within a law firm or professional services environment. Be ready to discuss specific scenarios where you successfully resolved technical issues or improved user experiences.
✨Tip Number 3
Prepare to demonstrate your communication skills during the interview. Since the role involves user training and onboarding, think of examples where you've effectively communicated technical information to non-technical users.
✨Tip Number 4
Show your proactive approach by discussing how you manage competing priorities. Think of instances where you successfully juggled multiple tasks or projects, as this will resonate well with the team-oriented nature of the role.
We think you need these skills to ace Temporary IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in a legal or professional services environment. Emphasise your skills with Office 365, iManage, and other applications mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and proactive approach. Mention specific examples of how you've successfully provided IT support in the past, particularly in high-pressure situations.
Highlight Technical Skills: In your application, clearly list your technical skills related to desktop systems, mobile devices, and AV equipment. Include any experience with Active Directory, Cisco phones, and remote access systems like Citrix and VPN.
Show Enthusiasm for the Role: Express your eagerness to join the team and contribute to IT projects and user training. A positive attitude can set you apart from other candidates, so let your passion for IT support shine through in your application.
How to prepare for a job interview at Ryder Reid Legal Ltd
✨Know Your Tech
Familiarise yourself with the specific software and tools mentioned in the job description, such as Office 365, iManage, and Adobe Acrobat. Being able to discuss your experience with these applications will show that you're prepared and knowledgeable.
✨Demonstrate Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with users in the past.
✨Show Your Proactive Approach
Prepare to discuss instances where you took initiative in previous roles, whether it was solving a problem before it escalated or improving a process. This will highlight your proactive, team-oriented mindset.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, such as how you would handle a specific IT issue. Think through potential scenarios beforehand and outline your thought process for resolving them.
