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For Companies At a Glance
- Tasks: Manage tech service delivery and ensure top-notch quality for business operations.
- Company: Join a medium-sized insurance firm focused on operational excellence and innovative tech solutions.
- Benefits: Enjoy a competitive salary, generous holiday leave, and a collaborative work environment.
- Why this job: Make a real impact in the insurance industry while driving innovation and service improvements.
- Qualifications: Experience in service delivery management, DevOps, and Azure cloud services is essential.
- Other info: This remote role offers flexibility with occasional office days when needed.
The predicted salary is between 57000 - 95000 £ per year.
Job Description
The Service Delivery Manager will oversee the delivery of technology services to support business operations within the insurance industry. This role is remote based with days in the office when required and requires a structured approach to managing service quality and stakeholder relationships.
Client Details
This opportunity is with a medium-sized organisation operating within the insurance industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence.
Description
- Manage the end-to-end delivery of technology services to meet business needs.
- Ensure service levels are achieved and maintain a focus on continuous improvement.
- Collaborate with stakeholders to identify and resolve service-related issues promptly.
- Oversee the implementation of best practices in service delivery processes.
- Monitor performance metrics and produce regular reports for senior management.
- Coordinate with cross-functional teams to align technology services with business goals.
- Support incident, problem, and change management processes effectively.
- Drive the adoption of innovative solutions to enhance service delivery.
Profile
A successful Service Delivery Manager should have:
- Strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes.
- Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams.
- Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.).
- A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments.
- Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements.
- Familiarity with Azure stack, cloud platforms, and infrastructure, with practical experience in managing Azure services and automation.
- Hands-on experience with Azure Automation, PowerShell, or similar tools for automating processes and workflows.
- Knowledge of DevOps practices and Agile software development, with a focus on driving operational efficiencies and aligning with business goals.
- Understanding of incident management tools and processes, with the ability to lead complex incidents an problem resolutions
- Proven experience in managing technology services within a professional environment.
- Experience of being part of an Azure DevOps Journey
- Strong knowledge of service management frameworks and methodologies.
- Excellent problem-solving and analytical skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Proficiency in using tools to monitor and report on service performance.
- A proactive approach to identifying and resolving service delivery challenges.
- Relevant qualifications in technology or service management are desirable.
Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to:
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure DevOps Engineer Expert
- ITIL Foundation Certification
- Agile Ways of working
Job Offer
- Competitive salary in the upto £95K per annum
- Permanent position offering job stability and career growth opportunities.
- Generous holiday leave package and additional company benefits.
- Collaborative work environment in the Haywards Heath area.
- Opportunity to make a significant impact within the insurance industry.
If you are ready to take on this exciting role as a Service Delivery Manager, apply today to join a forward-thinking organisation.
Service Delivery Manager - DevOps employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - DevOps
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Azure services and DevOps practices. This will not only help you understand the role better but also allow you to speak confidently about your experience during any discussions.
✨Tip Number 2
Network with professionals in the insurance and technology sectors. Engaging with current employees or industry peers can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience with service delivery management and how you've successfully managed cross-functional teams in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to drive service improvements.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and DevOps methodologies. Showing that you are proactive about learning and adapting to new tools and processes can set you apart from other candidates.
We think you need these skills to ace Service Delivery Manager - DevOps
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management, particularly within a DevOps environment. Emphasise your familiarity with Azure cloud services and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the Service Delivery Manager role. Mention your problem-solving skills and ability to manage stakeholder relationships effectively.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed technology services and improved service delivery processes in previous roles. Use metrics where possible to demonstrate your impact.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led or contributed to that focused on continuous improvement in service delivery. This could include implementing best practices or driving the adoption of innovative solutions.
How to prepare for a job interview at Michael Page Technology
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Azure cloud services and DevOps practices during the interview. Be prepared to discuss specific projects where you implemented Azure Automation or managed service delivery processes, as this will demonstrate your hands-on knowledge.
✨Emphasise Stakeholder Collaboration
Since the role involves working closely with various stakeholders, share examples of how you've successfully collaborated with cross-functional teams in the past. This could include resolving service-related issues or driving service improvements, showcasing your ability to communicate effectively with both technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of specific situations where you led complex incident resolutions or improved service delivery, and be ready to explain your thought process and actions taken.
✨Demonstrate a Continuous Improvement Mindset
The company values operational excellence, so be sure to discuss how you've driven continuous improvement in previous roles. Share any metrics or reports you've used to monitor performance and how you've leveraged those insights to enhance service delivery.
