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- Tasks: Assist guests with luggage and ensure smooth daily operations at our hotel.
- Company: Join Firmdale Hotels, an award-winning luxury hotel group in London and New York.
- Benefits: Enjoy flexible hours, paid overtime, discounts, and fun team activities.
- Why this job: Be part of a friendly team in a dynamic environment with great career development opportunities.
- Qualifications: Must be warm, presentable, and eager to work as part of a team.
- Other info: Experience unique perks like dry cleaning, social events, and a paid volunteering day.
The predicted salary is between 20000 - 28000 £ per year.
We have an exciting opportunity for a Luggage Porter to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role, you will need to be confident and an engaging communicator, ensuring inspirational service is delivered to our guests.
Working as part of our front office team, you will be expected to demonstrate excellent attention to detail, organisational, and interpersonal skills.
As a Luggage Porter, you will help our concierge desk with the smooth running of daily operations by ensuring that all guest requests are met efficiently. This is a hands-on, operational role suitable for someone who enjoys working with ambitious, friendly, and hardworking people in a down-to-earth setting.
What we Offer:
- Discounts & Perks Platform
- Wage Stream – An employee app to stream your wages before payday
- Paid overtime
- Flexibility
- No split shifts
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing, and team activities
- Award-winning training opportunities and career development
- Fully funded English lessons
- One paid volunteering day per year
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, and an overnight stay)
- And much more!
What you Need:
- Keen and willing to work as part of a team
- Warmth and impeccable presentation
Why join Firmdale Hotels?
Firmdale Hotels is an international award-winning group comprising 10 high-end luxury hotels and 8 bars and restaurants in London and New York.
We are delighted to have been recognized by the hospitality industry for our great work. Recent awards include:
- Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
- Manager of the Year – Laura Sharpe, Cateys 2018
- Hotel of the Year – Group, Cateys 2018
In line with the Asylum and Immigration Act 1996, all applicants must have the legal right to live and work in the UK. Documentation will be required at interview stage.
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Luggage Porter employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Number Sixteen Hotel will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Luggage Porter, you'll need to interact with guests regularly, so being warm and approachable is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from past experiences where you've successfully worked as part of a team. This will highlight your ability to collaborate effectively in a busy environment.
✨Tip Number 4
Demonstrate your attention to detail. In your conversations, mention specific instances where your organisational skills made a difference. This will show that you understand the importance of detail in providing excellent service.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Luggage Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Firmdale Hotels that attract you, and explain how your skills in communication and teamwork make you a great fit.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service or teamwork. Use specific examples to demonstrate your attention to detail and organisational skills, which are crucial for a Luggage Porter.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Firmdale Hotels
✨Showcase Your Communication Skills
As a Luggage Porter, you'll be interacting with guests regularly. Make sure to demonstrate your confidence and engaging communication style during the interview. Practice answering questions clearly and with enthusiasm to reflect your ability to connect with people.
✨Highlight Teamwork Experience
This role requires you to work closely with the front office team. Be prepared to share examples of how you've successfully collaborated with others in previous jobs. Emphasising your ability to work as part of a team will show that you're a good fit for their culture.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. During the interview, mention specific instances where your keen eye for detail made a difference in your work. This could be anything from ensuring guest requests were met accurately to maintaining high standards of presentation.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you want to work at Number Sixteen Hotel and what excites you about being a Luggage Porter. A genuine passion for providing excellent service can set you apart from other candidates.
