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- Tasks: Support students and staff with administrative tasks at York St John University.
- Company: Join a vibrant community at York St John University, known for its inclusive and innovative culture.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Why this job: Make a real impact on student experiences while building valuable relationships in a supportive environment.
- Qualifications: Experience in an office setting and strong computer skills are essential; CRM experience is a plus.
- Other info: Hybrid working available; applications from diverse backgrounds are encouraged.
The predicted salary is between 22600 - 29000 £ per year.
Join to apply for the Programme Administration & Support Service (PASS) Advisor role at York St. John University
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Join to apply for the Programme Administration & Support Service (PASS) Advisor role at York St. John University
York St. John University provided pay range
This range is provided by York St. John University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Full time permanent
Location: York
Salary: £26,942 to £29,179 per annum
Introduction to YSJ University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The team
Our Programme Administration & Support Service (PASS) provides a professional administrative service to students and academic staff across our Academic Schools based on our York and London campuses. Our ethos is to hold the student experience at the heart of everything wedo,and we strive toprovide a quality of service at all times.
The role
For the role of PASS Advisor, we are seeking to appoint a highly experienced administrator who is proactive, self-motivated and an excellent communicator.
Whilst you may support activities across all Schools at York St John, on a day-to-day basis you will act as a point of contact for our London-based team, the Student Hub, students and external contacts, delivering a variety of administrative activities associated with academic programme delivery arising primarily from our London Campus . These activities include arranging and minuting meetings, supporting with assessment activities such as processing student assignment extensions, assisting with travel booking arrangements and working closely with our Student Hub team and our CRM to manage student queries.
You may be allocated a specific programme area to act as an administrative lead and will be called upon to support the wider PASS team in response to changing demands. This will provide a great opportunity to build relationships with not only London-based colleagues but also the wider York St John community, providing advice and guidance to a variety of people.
Required Skills And Experience
You will have experience of working within an office environment and have an excellent standard of computer literacy with standard software (Microsoft word, excel, Outlook and online collaborative software such as MS Teams etc.). Experience of working with Customer Relationship Management software would also be ideal. A professional approach, strong ability to multi-task, problem-solving skills and willingness to work as effectively and efficiently as possible to provide ahigh-qualityserviceis essential. You will be a team player andhave the ability tocommunicate at all levels with a cross-section of people.
Additional Information
For any informal enquiries please contact Lindsey Kelly at l.kelly@yorksj.ac.uk
Flexible, hybrid working is available with some presence on our beautiful city centre York campus as determined by business need.
It is anticipated that the selection process will include an interview and written tasks.
Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however, we welcome your application if you are able to evidence the right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
This vacancy is scheduled to close on the date indicated at the bottom of this advert, but we may close earlier if we receive a high level of applications.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk)
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.
Our Benefits Package
We offer a wide range of employee benefits including –
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)
Further Information About Life At YSJ
Our attached \’further information\’ document below provides further information about our culture, achievements and testimonials from our employees.
Read more about our culture, inclusive community, working arrangements and benefits for York St John employees
Read the latest news, views and stories from our staff and students.
Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.
Closing Date – Monday 28 July 2025 at midnight
Provisional Interview Date – Monday 18 August 2025
Further Details
Job Description
Further Information
Candidate application form guidance
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Programme Administration & Support Service (PASS) Advisor employer: York St. John University
Contact Detail:
York St. John University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Administration & Support Service (PASS) Advisor
✨Tip Number 1
Familiarise yourself with York St John University's values and mission. Understanding their commitment to an inclusive and innovative community will help you align your responses during the interview, showcasing how you can contribute to their ethos.
✨Tip Number 2
Prepare specific examples of your previous administrative experience that demonstrate your ability to multi-task and problem-solve. Highlighting these skills will show that you're ready to handle the diverse responsibilities of the PASS Advisor role.
✨Tip Number 3
Research common challenges faced in academic administration, particularly in a university setting. Being able to discuss these challenges and propose solutions will impress the interviewers and show your proactive approach.
✨Tip Number 4
Network with current or former employees of York St John University on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and questions during the interview.
We think you need these skills to ace Programme Administration & Support Service (PASS) Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the PASS Advisor role. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Personal Statement: Use your personal statement to showcase your communication skills and administrative experience. Be specific about your previous roles and how they have prepared you for this position at York St. John University.
Highlight Relevant Experience: Make sure to detail your experience in office environments and your proficiency with software like Microsoft Office and CRM systems. Provide examples of how you've successfully managed multiple tasks or solved problems in past roles.
Follow Application Instructions: Ensure you complete the application form as specified, answering all work-related questions in your own words. Remember, CVs are not accepted, so focus on providing detailed responses that reflect your suitability for the role.
How to prepare for a job interview at York St. John University
✨Understand the Role
Make sure you thoroughly read the job description for the PASS Advisor role. Familiarise yourself with the key responsibilities and required skills, such as administrative support and communication abilities, so you can demonstrate how your experience aligns with what they are looking for.
✨Showcase Your Communication Skills
As a PASS Advisor, effective communication is crucial. Prepare examples of how you've successfully communicated with diverse groups in previous roles. This could include resolving student queries or collaborating with colleagues, which will highlight your ability to connect with various stakeholders.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems in an administrative capacity. Be ready to discuss these scenarios during the interview, focusing on your thought process and the outcomes, as this will showcase your proactive and self-motivated nature.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the university's culture, or the specific programmes you'll be supporting. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
