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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and achieve sales goals in a vibrant retail environment.
- Company: Join a dynamic team passionate about athletic sneakers and apparel at a leading retail store.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and receive a generous employee discount.
- Why this job: Be part of a fun, inclusive culture while developing your skills and making customers smile.
- Qualifications: No prior experience needed; just bring your enthusiasm for customer service and athletic products.
- Other info: Flexible hours, including nights and weekends, plus opportunities for internships and development.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize drawings
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
The Mall
City
London, Luton
UK
LU1-2TH
#J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest athletic sneaker trends and brands. Being knowledgeable about current styles will not only help you engage customers but also show your passion for the products, making you a more appealing candidate.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to different personalities.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by volunteering or taking part in community events. This experience can showcase your ability to connect with people and resolve issues, which is crucial for the CX Team Member role.
✨Tip Number 4
Be flexible with your availability and highlight this during your interactions. Showing that you can work nights, weekends, and holidays will make you a more attractive candidate for the team.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific instances where you engaged with customers, resolved issues, or achieved sales goals, as these are key aspects of the role.
Tailor Your Application: Customise your CV and cover letter to reflect the qualifications and responsibilities mentioned in the job description. Use keywords from the listing to demonstrate that you understand what the company is looking for.
Demonstrate Team Spirit: Since teamwork is essential for this role, include examples of how you've successfully collaborated with others in previous jobs. This will show that you can contribute positively to the work environment.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Interaction Scenarios
Think about common customer scenarios you might encounter in a retail environment. Be ready to discuss how you would handle different types of customers, including those who may be difficult or indecisive. This shows that you can adapt and provide excellent service.
✨Highlight Teamwork Skills
Since the role involves working as part of a team, be prepared to share examples of how you've successfully collaborated with others in previous roles. Emphasise your ability to contribute to a positive work environment and support your colleagues.
✨Demonstrate Knowledge of Current Trends
Stay informed about the latest trends in athletic footwear and apparel. During the interview, mention specific products or styles that are currently popular. This will show that you are proactive and knowledgeable, which is crucial for providing an elevated customer experience.
