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For Companies At a Glance
- Tasks: Welcome residents, handle queries, ensure safety, and maintain cleanliness.
- Company: Join a dynamic team in Cambridge focused on outstanding customer service.
- Benefits: Enjoy 20 days annual leave, cycle to work scheme, and exclusive perks.
- Why this job: Make a difference in people's lives while working in a supportive environment.
- Qualifications: Customer service experience preferred; strong communication skills essential.
- Other info: Flexible 4 on 4 off shift pattern with a starting salary of £30,000.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Concierge!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\’s day-to-day lives? We\’re looking for a proactive, customer-focused Concierge to join our dynamic team in Cambridge.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
- Location: Cambridge, CB3
- Annual Salary: £30,000
- Hours/Working Pattern: 4 on 4 off, 7am-7pm
Please note, we are expecting this role to be available from the 1st September (Dependent on when the estate is handed over).
What You\’ll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
- Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience
- Cleanliness of Communal areas: Vacuum & mop floors, Dust and polish wooden elements, Clean windows, Cleaning light fittings and replacing bulbs as required, Litter picking, Sweeping pathways, Gardening (Weeding, pruning, hedge trimming).
What You\’ll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
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Concierge - Cambridge, CB3 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Cambridge, CB3
✨Tip Number 1
Familiarise yourself with the local area around Cambridge, CB3. Knowing the best places to recommend for dining, entertainment, and services will show your commitment to enhancing residents' experiences.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues or handled emergencies, as this will be crucial in demonstrating your capability during the interview.
✨Tip Number 3
Practice your communication skills. As a concierge, you'll need to interact with residents and visitors regularly, so being able to convey information clearly and warmly is essential.
✨Tip Number 4
Showcase your attention to detail. Whether it's maintaining cleanliness or conducting safety checks, being meticulous in your approach will highlight your suitability for the role.
We think you need these skills to ace Concierge - Cambridge, CB3
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or security. Emphasise any previous roles where you demonstrated problem-solving skills and attention to detail, as these are crucial for the Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've positively impacted others' experiences in previous roles, and express your enthusiasm for joining the team in Cambridge.
Highlight Local Knowledge: If you have knowledge about the Cambridge area, be sure to include this in your application. Mentioning local attractions or services can demonstrate your ability to enhance residents' experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Concierge role.
How to prepare for a job interview at Encore
✨Showcase Your Customer Service Skills
As a Concierge, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your proactive approach and commitment to enhancing people's day-to-day lives.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and effective problem-solving skills. Be ready to discuss specific situations where you successfully handled emergencies or maintenance requests. Highlight your ability to remain calm under pressure and how you escalated concerns when necessary.
✨Familiarise Yourself with Local Knowledge
A good Concierge should have a solid understanding of the local area. Research popular spots, services, and amenities in Cambridge. During the interview, share your knowledge and how you can use it to enhance residents' experiences by providing valuable recommendations.
✨Emphasise Attention to Detail
This role involves maintaining cleanliness and safety in communal areas. Be prepared to discuss how you ensure high standards in your work. Mention any relevant experience you have with health and safety practices, as well as your commitment to keeping environments tidy and safe for residents.
