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- Tasks: Manage customer relationships and ensure outstanding service during vehicle repairs.
- Company: Join Vertu Toyota Barnsley, one of the UK's largest motor retailers.
- Benefits: Enjoy a £35,000 salary, 25 days holiday, and exclusive discounts.
- Why this job: Be part of a supportive culture focused on personal development and career progression.
- Qualifications: Must have at least 5 years of experience as a Service Advisor.
- Other info: Employment checks will be conducted before starting.
The predicted salary is between 28000 - 42000 £ per year.
Vertu Toyota Barnsley
Here at Vertu Toyota Barnsley, we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £35,000basic salaryplus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have a previous experience of a minimum of 5 yearsin theService Advisor role.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Senior Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in customer service within the automotive industry. Being knowledgeable about current practices will help you stand out during interviews and show that you're committed to providing exceptional service.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who work as Service Advisors. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to your application being noticed.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience where you've successfully managed customer relationships and resolved issues. This will demonstrate your capability and fit for the role at Vertu Toyota Barnsley.
✨Tip Number 4
Research Vertu Toyota Barnsley and understand their values and customer service philosophy. Tailoring your conversation to align with their mission can make a strong impression during any discussions or interviews.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly focusing on your customer service skills and any specific achievements in previous roles. Use keywords from the job description to align your experience with what Vertu Toyota Barnsley is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention your 5+ years of experience in the role and how it has prepared you for this position. Be sure to express why you want to work specifically for Vertu Toyota Barnsley.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the Senior Service Advisor role, such as communication, problem-solving, and upselling. Provide examples of how you've successfully managed customer expectations and satisfaction in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Service Advisor.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to build warm, trusted relationships with customers is crucial. Prepare examples from your previous roles where you successfully managed customer expectations and resolved issues to demonstrate your expertise in customer service.
✨Know the Company and Its Values
Research Vertu Toyota Barnsley and understand their commitment to customer satisfaction and colleague development. Being able to articulate how your values align with theirs will show that you are a good fit for the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios from your past experience where you had to manage customer complaints or upsell services effectively.
✨Highlight Your Experience
With a minimum of 5 years in a Service Advisor role required, be ready to discuss your relevant experience in detail. Focus on your achievements, such as improving customer satisfaction scores or increasing sales through upselling.
