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- Tasks: Join us as a Housing Officer (Income) to support tenants and manage rent collections.
- Company: Bernicia is a leading housing provider in the North East, dedicated to helping those in need.
- Benefits: Enjoy 28 days of leave, remote work options, and discounts on shopping and travel.
- Why this job: Make a real impact in communities while working in a supportive, people-focused environment.
- Qualifications: Experience in income recovery is preferred, but transferable skills are valued.
- Other info: Driving may be required; valid driving license needed.
The predicted salary is between 30000 - 40000 £ per year.
Housing Officer (Income) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Housing Officer (Income) Location: Durham Contract: Permanent Hours: 37 per week Salary: £35,211 per annum (inclusive of car allowance). Closing Date: Wednesday 15th January. Are you ready to embark on a challenge where you\’ll make a real impact? We are seeking a passionate and driven Housing Officer (Income) to join our dynamic team at Bernicia. About the role: This role provides an opportunity to be part of caring social housing provider, making a difference to the lives of our tenants and the communities we serve. As an Income Housing Officer, you\’ll be at the forefront of our income collection services, ensuring excellence and accessibility for all. Duties will include: Conducting thorough investigations into tenant arrears to determine the reasons behind non-payment. Conducting regular communication with tenants to discuss payment plans, negotiate arrears settlements, and provide support. Implementing strategies and utilising legal procedures to recover outstanding rent and resolve arrears cases. Maintaining accurate and up-to-date records of arrears, payment arrangements, and correspondence with tenants. Collaborating with internal teams, to develop effective solutions for tenants facing financial difficulties. Monitoring and analysing rent payment trends and identifying patterns to improve overall income collection strategies. Managing incoming calls and inquiries related to rent payments, providing clear information and guidance to tenants. Conducting property visits to tenants\’ homes, when necessary, to discuss arrears and identify and vulnerabilities. About you: While social housing experience is preferred, we value the transferable skills that come with previous income recovery experience whether within the sector or not. You will be prepared to take on meaningful challenges, achieve rewarding successes, and make a difference for those in need. You will need to be a team player. The Benefits: 28 days annual leave (plus bank holidays) based on a full-time role Working from home up to 2 days a week, if relevant to post. Make big savings on day to day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform Generous pension scheme About us: Were all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. Weve built Bernicia to be a business that people want to be a part of. Were one of the North Easts largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, thats why weve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence. Interviews are expected to be held on Wednesday 22nd January 2025. For more information regarding this role, please contact. ChrisWaleson07899937253. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. ________________________________________________________________ The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia. JBRP1_UKTJ
Housing Officer (Income) employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Income)
✨Tip Number 1
Familiarize yourself with the specific challenges faced by tenants in social housing. Understanding their needs and concerns will help you demonstrate your empathy and commitment during the interview.
✨Tip Number 2
Brush up on your knowledge of income recovery strategies and legal procedures related to rent collection. Being able to discuss these topics confidently will show that you're prepared for the role.
✨Tip Number 3
Network with current or former Housing Officers, if possible. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you tailor your approach.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to work collaboratively. This will be crucial in demonstrating your fit for the team-oriented culture at Bernicia.
We think you need these skills to ace Housing Officer (Income)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Officer (Income) position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in income recovery or social housing. Use specific examples to demonstrate how your skills align with the duties outlined in the job description.
Showcase Your Communication Skills: Since the role involves regular communication with tenants, make sure to highlight your strong communication skills. Provide examples of how you've successfully negotiated or resolved issues in past roles.
Complete the Online Application Form: When redirected to the online application form, ensure that all sections are filled out completely and accurately. Double-check for any errors before submitting to avoid delays in the review process.
How to prepare for a job interview at Bernicia
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Housing Officer (Income). Familiarize yourself with income collection services, tenant communication, and arrears management. This will help you answer questions confidently and demonstrate your knowledge.
✨Show Your Passion for Social Housing
Express your commitment to making a difference in the lives of tenants and communities. Share any relevant experiences or motivations that drive your interest in social housing, as this aligns with Bernicia's mission.
✨Prepare for Scenario-Based Questions
Anticipate questions about how you would handle specific situations, such as negotiating payment plans or dealing with difficult tenants. Think through your approach and be ready to discuss your problem-solving strategies.
✨Highlight Team Collaboration Skills
Since the role requires working with internal teams, emphasize your ability to collaborate effectively. Provide examples of past teamwork experiences and how they led to successful outcomes, showcasing your team player mentality.
