Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and drivers with delivery queries and updates.
- Company: Extra Recruitment connects talent with top employers in Stafford.
- Benefits: Earn £12.21 per hour with weekly pay and flexible scheduling.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Previous call centre and customer service experience required; good Microsoft knowledge essential.
- Other info: Work 5 out of 7 days, with shifts from early morning to evening.
Extra Recruitment are currently recruiting for Helpdesk Advisor for our clients based in Stafford. For this position you must be flexible and available to work any 5 out of 7 days on a rota basis. Helpdesk Advisor staff responsibilities: Answering calls from customers and drivers with queries about their deliveries. Answering calls from their own drivers about road closures or missing items or disputes. Speaking to customers and drivers regarding failed deliveries Updating addresses where needed Details: Location: Stafford Pay: £12.21 PH, weekly pay Schedule: Working 5 out of 7 days Weekday Schedule: 06:00am – 21:00pm Weekend Schedule: 06:00am – 18:00pm Helpdesk Advisor requirements: Call centre experience Customer service experience Good knowledge of Microsoft Basic computer skills Must be well spoken For more information, hit apply
Helpdesk Advisor employer: Extra Recruitment
Contact Detail:
Extra Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to deliveries. Understanding the typical issues customers face will help you respond confidently during any potential interviews.
✨Tip Number 2
Brush up on your Microsoft skills, particularly Excel and Word, as these are often used in helpdesk roles. Consider taking a quick online course or tutorial to refresh your knowledge before applying.
✨Tip Number 3
Practice your communication skills by engaging in mock calls with friends or family. This will help you articulate your thoughts clearly and sound well-spoken, which is crucial for a Helpdesk Advisor role.
✨Tip Number 4
Be prepared to discuss your previous call centre and customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Helpdesk Advisor. Tailor your application to highlight relevant experience in call centre and customer service roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous call centre experience and any customer service roles you've held. Provide specific examples of how you've handled customer queries or resolved issues.
Showcase Your Skills: Mention your proficiency in Microsoft applications and basic computer skills. If you have experience with specific software used in helpdesk environments, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're a great fit for the Helpdesk Advisor position. Use a professional tone, but let your personality shine through to show you're well-spoken and approachable.
How to prepare for a job interview at Extra Recruitment
✨Showcase Your Customer Service Skills
As a Helpdesk Advisor, you'll be dealing with customers and drivers regularly. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Demonstrate Flexibility
Since the role requires working on a rota basis, highlight your availability and willingness to work various shifts. Mention any previous experience you have with flexible schedules.
✨Familiarise Yourself with Common Issues
Research common delivery issues and customer concerns that may arise in this role. Being knowledgeable about potential problems will show your proactive approach and readiness for the job.
✨Practice Clear Communication
As the position requires being well spoken, practice articulating your thoughts clearly. You might want to do mock interviews or speak with friends to enhance your communication skills before the big day.
