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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career development opportunities.
- Qualifications: A positive attitude, great people skills, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via your mobile device!
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Member employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to make things fairer for members can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role involves varied shifts, expressing your willingness to adapt to different schedules will show you're a great fit for the team.
✨Tip Number 4
Engage with the local community. If you have any experience or ideas about how to support local events or initiatives, share them during your interview to highlight your commitment to community involvement.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Team Member. Familiarise yourself with the tasks mentioned in the job description, such as providing friendly service, supporting colleagues, and ensuring store safety.
Highlight Relevant Skills: In your application, emphasise your people skills and ability to build positive relationships. Mention any previous experience in customer service or teamwork that showcases your genuine care for customers and flexibility in working different shifts.
Complete Online Assessments: As part of the application process, you'll need to complete two online assessments. Make sure to set aside around 20 minutes to focus on these tests, as they are crucial for your application.
Show Enthusiasm for Co-op Values: Express your alignment with Co-op's values in your application. Mention your interest in community involvement and how you can contribute to making the shopping experience better for customers and members.
How to prepare for a job interview at The Co-operative Group
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations.
✨Demonstrate Team Spirit
Co-op values teamwork highly. Think of instances where you've collaborated with others to solve problems or improve customer experiences, and be ready to discuss these during the interview.
✨Embrace Flexibility
The role requires working varied shifts, so express your willingness to adapt to different schedules. Highlight any past experiences where you successfully managed changing work hours or responsibilities.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. Be ready to discuss how you can contribute to these values and support local initiatives as part of your role.
