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- Tasks: Provide 2nd/3rd line support for healthcare IT systems and troubleshoot technical issues.
- Company: Join a leading provider of cloud-based endoscopy reporting systems for NHS and private healthcare.
- Benefits: Enjoy competitive salary, remote work options, ongoing training, and career progression.
- Why this job: Make a real impact in healthcare while working in a collaborative and supportive team.
- Qualifications: 10+ years in IT support, strong Azure skills, and excellent communication abilities required.
- Other info: Willingness to travel occasionally to customer sites is needed.
The predicted salary is between 43200 - 72000 £ per year.
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Support Engineer – Healthcare, SaaS, Azure, Preston
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Client:
GK Recruitment
Location:
Preston, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
fa69a21cf07f
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
col-wide
Job Description:
Description
- Do you like field-based IT delivery in the healthcare Industry ?
- Are you an expert in Azure Cloud SaaS tech solutions?
- You can enjoy an attractive competitive salary & home working with UK travel.
You will report directly to the Technical Director and be a key part of the technical team, delivering second- and third-line support across the Medilogik SaaS application, internal systems, and Azure infrastructure. You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services.
You’ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks.
About the company
They are a leading provider of cloud-based endoscopy reporting systems, proudly supporting both NHS and private healthcare providers. As part of our continued growth, we are looking for an experienced and technically capable Support Engineer to join our team and play a crucial role in supporting our internal systems, infrastructure, and healthcare customer base.
Key Responsibilities
Deliver 2nd/3rd line technical support to both internal users and external healthcare clients
Support Medilogik EMS – our cloud-based Endoscopy reporting system – and related infrastructure
Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments
Administer system monitoring and alerts, issuing responses and updates as required
Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence
Manage and execute pre-defined and custom SQL scripts for data import and diagnostics
Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues
Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards
Contribute to internal knowledge bases and customer self-service tools
Participate in on-site customer visits as needed
What We’re Looking For
10+ years’ experience in IT support or systems engineering
Strong technical skills in Azure infrastructure, Windows Server/AD, Linux, networking and firewalls
Experience with SaaS application support and customer-facing technical troubleshooting
Understanding of REST APIs, SSL/TLS, and HTTP technologies
Excellent communication skills – written and verbal – with clinical and non-technical audiences
Methodical, analytical, and service-oriented approach to problem-solving
Comfortable working in a high-trust, quality-driven environment with SLA commitments
Willingness to travel to customer sites occasionally
Familiarity with Halo PSA or similar CRM/ticketing tools
SQL scripting and basic database design experience
Knowledge of Prometheus, Zabbix, Kuma, Graylog or similar monitoring tools
Exposure to scripting languages (BASH, Python, etc.)
Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (, Ansible, GitOps)
Experience working in ISO9001/27001, Cyber Essentials/CE+ certified environments
Healthcare IT experience, particularly in clinical imaging or endoscopy systems
Understanding of GDPR compliance and best practices
Why Join them?
Comprehensive company benefits package
Ongoing training and professional development
A pathway to progress within a market-leading health tech organisation
A collaborative and supportive technical team
The opportunity to directly impact the quality of healthcare delivery across the UK
Apply Now
If you’re a technically skilled IT professional looking to take the next step in your career while making a real impact in healthcare, we’d love to hear from you.
Apply with your CV and a brief cover letter
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Support Engineer - Healthcare, SaaS, Azure employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Healthcare, SaaS, Azure
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure infrastructure and SaaS applications. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Network with professionals in the healthcare IT sector, especially those who work with cloud-based solutions. Engaging in discussions on platforms like LinkedIn can help you gain insights and potentially get referrals for the position.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues, particularly in clinical environments. This will demonstrate your problem-solving skills and your ability to communicate effectively with both technical and non-technical audiences.
✨Tip Number 4
Research the company’s products and services, especially the Medilogik EMS system. Understanding their offerings will allow you to tailor your responses during the interview and show your genuine interest in contributing to their mission.
We think you need these skills to ace Support Engineer - Healthcare, SaaS, Azure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly in Azure infrastructure and SaaS applications. Use specific examples that demonstrate your technical skills and familiarity with healthcare environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the healthcare industry and how your background aligns with the role. Mention your experience with troubleshooting and support, and how you can contribute to the company's mission of improving healthcare delivery.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as Azure, SQL scripting, and experience with monitoring tools. Use bullet points for clarity and ensure they are easy to find within your application.
Showcase Communication Abilities: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with both technical and non-technical audiences. This could be through previous roles or projects where you had to explain complex concepts simply.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Azure infrastructure, SaaS applications, and troubleshooting techniques. Highlight specific examples from your past roles that demonstrate your ability to resolve complex technical issues.
✨Understand the Healthcare Context
Familiarise yourself with the healthcare industry, particularly in relation to IT support. Be ready to explain how your skills can enhance patient care and operational efficiency within clinical environments.
✨Demonstrate Communication Skills
Since you'll be interacting with both technical and non-technical audiences, practice explaining complex concepts in simple terms. Prepare to showcase your written communication skills, especially if asked about documentation or ticketing systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've successfully diagnosed and resolved issues, and be ready to walk the interviewer through your thought process.
