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- Tasks: Support customers and manage aftersales inquiries via email and phone.
- Company: Join Vapor Ricon Europe, a leader in accessibility solutions for transportation.
- Benefits: Enjoy flexible part-time hours and a competitive salary.
- Why this job: Be part of a team that values people and innovation in making travel accessible.
- Qualifications: Experience in administration and proficiency in MS Office are preferred.
- Other info: Remote work options available; legal authorisation to work in the UK is required.
The predicted salary is between 12000 - 18000 £ per year.
Customer Support and Aftersales Administrator page is loaded
Customer Support and Aftersales Administrator
Apply locations Loughborough, United Kingdom time type Part time posted on Posted 2 Days Ago job requisition id R0099932
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
Vapor Ricon Europe, part of the Wabtec Group of Companies, is a leading manufacturer and supplier of access products to all sectors of the transportation industry and has been for over 30 years.
Renowned for quality and attention to detail, Vapor Ricon’s range of products includes lifts, hoists, ramps and complementing products such as wheelchair restraints, floor adaptions and seating. The company supplies both the domestic and commercial sectors with innovations in accessibility and facilitates travel for all.
Salary: £Competitive
Location: Location: Remote
Hours: Monday, Tuesday and Wednesday 08:30am to 16:30pm – Can be flexible
Contract type: Permanent, Part Time
How will you make a difference?
We are seeking a part-time Customer Support and Aftersales Administrator to serve as a key point of contact for both employees and external vendors. This role is for 24 hours per week, on Monday, Tuesday, and Wednesday—days, however, some flexibility is possible.
What you will be doing…
- Handle general sales and spare parts enquiries via email and phone
- Create and manage orders in Oracle, including stock checks, delivery confirmations, and customer documentation
- Organise operational documents, such as pick notes
- Allocate jobs to team members and service partners
- Verify service agent invoices and maintain control spreadsheets
- Manage incoming phone calls and route them appropriately
- Liaise with external suppliers when needed
- Respond to client queries through various channels (email, phone, in-person)
- Provide administrative support and ensure smooth daily operations
What do we want to know about you?
- Proven work experience as an Administrative Coordinator, Administrator or similar role
- Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)
- Familiarity with office equipment
- Solid time-management abilities with the ability to prioritise tasks
- Excellent verbal and written communication skills
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
Apply today!
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
About Us
Want to move the world? Want to innovate and bring that innovation to life?
At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours!
Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.
Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers’ toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network.
Our employees are the architects of the future. Where will you be tomorrow?
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Customer Support and Aftersales Administrator employer: GE Transport
Contact Detail:
GE Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Aftersales Administrator
✨Tip Number 1
Familiarise yourself with the products and services offered by Vapor Ricon Europe. Understanding their range of accessibility solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries via phone and email. Practising common scenarios can prepare you for potential questions about how you would manage customer interactions in this role.
✨Tip Number 3
Network with current or former employees of Wabtec or Vapor Ricon Europe. They can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the application process.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing tasks similar to those listed in the job description. This will show your proactive approach and ability to prioritise effectively, which is crucial for the role.
We think you need these skills to ace Customer Support and Aftersales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administration. Emphasise your skills with MS Office Suite, particularly Word and Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage administrative tasks. Mention specific examples of how you've handled similar responsibilities in the past.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this position, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members.
Show Flexibility: The job offers flexible hours, so mention your willingness to adapt your schedule if needed. This shows that you are a team player and ready to meet the company's needs.
How to prepare for a job interview at GE Transport
✨Showcase Your Communication Skills
As a Customer Support and Aftersales Administrator, excellent verbal and written communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts and responses.
✨Familiarise Yourself with Relevant Software
The job requires hands-on experience with MS Office Suite, particularly MS Word and Excel. Brush up on your skills in these applications before the interview. You may be asked about your experience or even given a practical test, so being well-prepared will give you an edge.
✨Understand the Company’s Values
Vapor Ricon Europe emphasises putting people first and continuous improvement. Research the company’s mission and values, and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their culture and goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and time management skills. Prepare examples from your past experiences where you successfully handled customer queries or administrative tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
