Blue Badge Team Manager

Are you an experienced manager looking for a new challenge where you will help to transform service delivery of the Blue Badge Team? If so, this could be the role for you.

We are looking for a dynamic and creative manager to help shape and implement technological and customer service improvements in the Blue Badge team. The team provide a vital service to ensure those applicants with severe mobility problems who meet the Department for Transport criteria are issued with a Blue Badge promptly, to enable them to park near to the places they are visiting.

As the Team Manager you will:

• Manage, motivate and develop the Blue Badge Team;
• Be involved in the review and transformation of the service, identifying, implementing and improving processes;
• Represent the service and the Council at both internal and external meetings and forums;
• Ensure that you keep abreast of changes to legislation to meet our legal responsibilities;
• Manage resources effectively, including staffing and budgetary oversight within your service area.

To excel in this role you will bring:

• A proven track record in performance management and service planning.
• Strong leadership skills, to motivate, develop and shape the team and the service;
• A commitment to improving levels of customer service and satisfaction;
• Effective communication skills and the ability to engage with a variety of people.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Cover Letter. We will be using your Cover Letter to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

Please download the Job Description and Person Specification for further details.

Interviews will take place via Teams and will include a short presentation, the details will be provided to those invited to interview. The interview date will be confirmed shortly after the closing date.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

This is an exciting time to be joining the team as we are looking to transform the service to significantly reduce processing times and improve customer service for those in need of a Blue Badge.

For any queries regarding the role, please do contact Alison O’Shea (Operations Manager) via Alison.O’Shea@eastsussex.gov.uk or 07788 356411.

For a team that supports you.