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For Companies At a Glance
- Tasks: Engage with customers through calls, emails, and chats to assist with overdue accounts.
- Company: Join a leading alternative finance provider dedicated to exceptional customer service.
- Benefits: Enjoy competitive salary, hybrid working, 26 days leave, and exclusive discounts.
- Why this job: Be part of a dynamic team that values financial flexibility and customer satisfaction.
- Qualifications: Previous collections experience and strong communication skills are essential.
- Other info: Flexible working hours with occasional Saturday shifts; casual dress code.
The predicted salary is between 28800 - 42000 £ per year.
Unlock Your Potential with a Dynamic Team!
A leading alternative finance provider is seeking a passionate and driven Collections Advisor to join their expanding team. This innovative company thrives on creating the impossible and is dedicated to exceptional customer service.
About the Company:
- Established:
- Mission: To unlock financial flexibility for a better life.
- Vision: To imagine a world where everyone has the financial means to thrive.
Role Overview:
- Position: Collections Advisor (Hybrid currently 1 day in the office)
- Location:Milton Keynes / Hybrid Working (Tue – Thurs office based)
- Hours: 37.5 hours per week; Monday – Friday 8:30am – 5:30pm, with 1 in 4 Saturday shifts (9:00am – 1:00pm).
Key Responsibilities:
- Engagement: Handle outbound and inbound calls, and communicate via SMS, email, and chat.
- Customer Support: Assist customers with overdue accounts, offering guidance and solutions.
- Compliance: Follow company policies and FCA regulations.
- Decision Making: Provide informed recommendations based on customer circumstances.
- Quality: Maintain high service standards and ensure adherence to regulatory requirements.
- Support: Contribute to other business areas as needed.
Ideal Candidate:
- Experience: Previous collections experience is essential.
- Skills: Strong communication abilities, PC proficiency, and familiarity with MS Office.
- Attributes: Excellent time management, attention to detail, and ability to build rapport.
- Attitude: Positive, team-oriented, and dedicated to exceptional customer service.
- Knowledge: Understanding of FCA regulations is advantageous.
Benefits:
- Salary: Competitive, with an annual performance-based bonus.
- Leave: 26 days annual leave, plus birthday off and up to 4 additional days for long service.
- Gym Memberships: Discounted rates.
- Perks Platform: Access to exclusive discounts and offers.
- Hybrid Working: Flexibility to work from home and the office.
- Additional Benefits: Life assurance, cycle-to-work scheme, eyecare vouchers, casual dress, free parking, and more.
Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
It has come to our attention that clients and candidates are being contacted by individuals fraudulently posing as Antal representatives. If you receive a suspicious message (by email or WhatsApp), please do not click on any links or attachments. We never ask for credit card or bank details to purchase materials, and we do not charge fees to jobseekers.
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Collections advisor employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections advisor
✨Tip Number 1
Familiarise yourself with FCA regulations, as understanding these will not only help you in the role but also impress during your interview. Show that you're proactive by discussing how you’ve applied similar regulations in past roles.
✨Tip Number 2
Highlight your previous collections experience in conversations or networking opportunities. Share specific examples of how you've successfully managed overdue accounts and provided solutions to customers.
✨Tip Number 3
Demonstrate your strong communication skills by engaging with potential colleagues or industry professionals on platforms like LinkedIn. This can help you build rapport and show your enthusiasm for customer service.
✨Tip Number 4
Prepare for the interview by practising common scenarios you might face as a Collections Advisor. Think about how you would handle difficult conversations and be ready to share your thought process with the interviewers.
We think you need these skills to ace Collections advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Collections Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous collections experience. Emphasise your communication skills, attention to detail, and any relevant knowledge of FCA regulations to make your application stand out.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your motivation to join the company. Use specific examples from your past experiences that demonstrate your ability to handle customer accounts and provide solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in collections.
How to prepare for a job interview at Antal International Network
✨Showcase Your Collections Experience
Make sure to highlight your previous collections experience during the interview. Be prepared to discuss specific situations where you successfully managed overdue accounts and how you provided solutions to customers.
✨Demonstrate Strong Communication Skills
Since the role involves handling calls, emails, and chats, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated with customers in the past.
✨Familiarise Yourself with FCA Regulations
Understanding FCA regulations is advantageous for this position. Take some time to research these regulations and be prepared to discuss how they apply to the role of a Collections Advisor. This will show your commitment to compliance and quality service.
✨Exude a Positive Attitude
The ideal candidate is described as positive and team-oriented. During the interview, maintain a friendly demeanour and express your enthusiasm for the role and the company. Share examples of how you've contributed positively to team dynamics in previous positions.
