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- Tasks: Lead and motivate a team of Administrators to achieve targets and ensure quality.
- Company: Huntswood, now part of ResultsCX, excels in Customer Experience Management.
- Benefits: Competitive pay of £240/day, supportive environment, and growth opportunities.
- Why this job: Join a values-driven team and make a real impact in a fast-paced setting.
- Qualifications: Experience in a leadership role, strong communication skills, and a proactive mindset required.
- Other info: Office-based in West Malling, Monday to Friday, 9am-5:30pm, contract for 3 months.
The predicted salary is between 48000 - 72000 £ per year.
Are you a natural leader with a keen eye for detail and a passion for driving team success? Huntswood is seeking a proactive and organised Team Leader to oversee a team of Administrators supporting our client\’s data integration function. This is a fantastic opportunity to step into a leadership role in a fast-paced, collaborative environment.
Location: West Malling (Office-based)
Start Date: ASAP
Pay: £240/day (Umbrella only – we\’ll help you get set up!)
Contract: 3 months
Hours: Monday to Friday, 9am-5:30pm
What You\’ll Be Doing
- Leading and motivating a team of Administrators to meet daily targets and service levels
- Monitoring workflow and ensuring timely, accurate completion of data backlog tasks
- Supporting the team with complex queries and escalations from inbound calls and emails
- Acting as the main point of contact between the team and internal stakeholders
- Providing coaching, feedback, and performance updates to team members
- Ensuring compliance with processes and maintaining high-quality standards
What We\’re Looking For
- Proven experience in a team leader or supervisory role
- Strong administrative and organisational skills
- Excellent communication and interpersonal abilities
- Confidence in handling escalated calls and managing team inboxes
- A proactive mindset with the ability to lead by example
- Experience in data processing or customer service environments is a plus
Why Join Huntswood?
In early 2024, Huntswood proudly became part of ResultsCX, a global leader in Customer Experience Management. We believe in doing the right thing, always. As a Team Leader, you\’ll play a key role in shaping team performance and delivering exceptional service. You\’ll be part of a supportive, values-driven organisation with opportunities to grow and make a real impact.
Ready to lead the way? Apply now and help us deliver excellence every day. #J-18808-Ljbffr
Team Leader employer: Huntswood
Contact Detail:
Huntswood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've motivated a team in the past. Highlight any successful projects or initiatives you've led that demonstrate your ability to drive team success.
✨Tip Number 2
Familiarise yourself with Huntswood's values and mission. During your discussions, align your personal values with theirs to show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 3
Prepare to discuss your experience with data processing and customer service environments. Be ready to explain how your background can contribute to improving the team's performance and meeting service levels.
✨Tip Number 4
Demonstrate your proactive mindset by asking insightful questions about the team dynamics and challenges they face. This shows your interest in the role and your readiness to tackle issues head-on.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and relevant skills. Focus on your ability to motivate teams, manage workflows, and handle escalated queries, as these are key aspects of the Team Leader role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for team success and detail how your proactive mindset aligns with Huntswood's values. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: When detailing your work history, emphasise any supervisory roles or experiences in data processing and customer service environments. This will show that you have the necessary background to excel in this position.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Team Leader.
How to prepare for a job interview at Huntswood
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team. Highlight how you motivated team members, resolved conflicts, and achieved targets together.
✨Demonstrate Organisational Abilities
Be ready to discuss how you manage workflows and ensure tasks are completed on time. Share specific strategies or tools you use to keep everything organised and efficient.
✨Communicate Effectively
Practice clear and concise communication. During the interview, focus on how you convey information to your team and handle escalated queries, showcasing your interpersonal skills.
✨Emphasise Your Proactive Mindset
Illustrate your proactive approach by discussing instances where you took initiative to improve processes or support your team. This will demonstrate your readiness to lead by example.
