Rail Operator 2 GPR

Rail Operator 2 GPR

Richmond Full-Time 24000 - 30000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Ensure safe train dispatch and assist passengers with their journeys.
  • Company: Join South Western Railway, connecting communities across South West London and beyond.
  • Benefits: Enjoy free travel on SWR services and discounts on other train companies.
  • Why this job: Be the face of SWR, making a difference in customers' daily lives.
  • Qualifications: Must have a motorised vehicle and be a great communicator.
  • Other info: Flexible shifts required; inclusive environment for all applicants.

The predicted salary is between 24000 - 30000 £ per year.

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

The Reward

Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 pro rata per annum plus regional allowance.

On top of your salary, we offer a variety of valuable benefits, including:

  • Free duty and leisure travel on SWR services for employees
  • Free leisure travel for spouse/partner and dependants (criteria dependent)
  • 75% discount on many other train operating companies
  • Full training and support with development
  • Excellent pension scheme

As a Rail Operator 2 GPR, you will cover a variety of shifts at different stations and cannot rely on public transport to get to / from work and will require your own mode of motorised transport.

About the job

As a Rail Operator GPR (General Purpose Relief) at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up to date travel information for our customers and assist them in reaching their destinations safely and on time.

Your responsibilities will include, but are not limited to:

  • You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
  • Offering passenger assistance to those that need it, whether this be additional support with moving luggage or helping customers board and alight our trains with ramps.
  • You\’ll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.
  • You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checking everything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone\’s day.

* For a full list of responsibilities, please download the job description available at the bottom of this advert.

You\’ll need to be:

  • Qualified to use a motorised vehicle with access to your own vehicle to travel to / from work
  • Organised, proactive and able to efficiently prioritise tasks.
  • Able to cope with repetitive tasks under pressure.
  • A great communicator that enjoys working with people.
  • Confident and happy to approach and talk to new people.
  • Passionate about doing the right thing – nothing is too much trouble.
  • This is a safety critical role and you will be required to pass a medical including vision and hearing tests.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you\’ll need to able to work shifts at all times of the day and on every day of the week.

You will work an average of 20 hours across 5 days per week, however, as a relief, you will be required to work early, lates or nights.

Early turns range from 0600 to 1400, Late turns range from 1400 to 2200 with Nights being 2130 to 0645.

Maybe required to work at other locations in line with business needs.

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

  • Click to Download – Rail Operator 2 (Station Assistant) Job Description.pdf

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Rail Operator 2 GPR employer: South Western Railway

South Western Railway is an exceptional employer that prioritises employee well-being and development, offering competitive salaries and a range of benefits including free travel on SWR services and generous discounts with other train operators. Our inclusive work culture fosters diversity and encourages personal growth, making it a rewarding environment for those passionate about customer service and community connection in the vibrant South West region.
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Contact Detail:

South Western Railway Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Rail Operator 2 GPR

✨Tip Number 1

Familiarise yourself with the South Western Railway services and routes. Understanding the network will not only help you during the interview but also show your genuine interest in the role.

✨Tip Number 2

Practice your communication skills, as being a great communicator is key for this role. Engage with friends or family in role-play scenarios where you assist customers, making announcements, or providing travel information.

✨Tip Number 3

Be prepared to discuss how you handle pressure and repetitive tasks. Think of specific examples from past experiences where you've successfully managed similar situations, as this will demonstrate your ability to cope in a busy environment.

✨Tip Number 4

Show your flexibility and willingness to take on various tasks. Be ready to share instances where you've gone above and beyond in previous roles, as this aligns with the proactive approach SWR values in their Rail Operators.

We think you need these skills to ace Rail Operator 2 GPR

Excellent Communication Skills
Customer Service Orientation
Ability to Work Under Pressure
Organisational Skills
Proactive Problem-Solving
Flexibility and Adaptability
Attention to Detail
Teamwork and Collaboration
Time Management
Safety Awareness
Basic IT Skills for Announcements and Updates
Ability to Assist Passengers with Mobility Needs
Normal Colour Vision
Driving Licence and Access to a Motorised Vehicle

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Rail Operator 2 GPR position. Familiarise yourself with the job description to tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required communication skills. Mention specific examples where you successfully assisted customers or managed tasks under pressure.

Show Your Personality: Since this role involves interacting with customers, let your personality shine through in your application. Use a friendly tone and share anecdotes that demonstrate your passion for helping others and making their journeys enjoyable.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a safety-critical role like this.

How to prepare for a job interview at South Western Railway

✨Show Your People Skills

As a Rail Operator, you'll be interacting with customers regularly. Make sure to highlight your communication skills and any previous experience in customer service during the interview. Share examples of how you've helped others or resolved issues.

✨Demonstrate Flexibility

This role requires you to work various shifts and adapt to different tasks. Be prepared to discuss your ability to handle changing situations and your willingness to take on diverse responsibilities. Mention any past experiences where you successfully adapted to new challenges.

✨Emphasise Safety Awareness

Since this is a safety-critical role, it's crucial to convey your understanding of safety protocols. Discuss any relevant training or experiences that demonstrate your commitment to maintaining safety standards, especially in high-pressure environments.

✨Prepare for Practical Scenarios

You may be asked to handle hypothetical situations during the interview. Practice responding to scenarios related to passenger assistance or emergency situations. This will show your problem-solving skills and readiness to act in real-life situations.

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