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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with over 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team where no two days are the same and career growth is encouraged.
- Qualifications: We seek energetic individuals with great customer service skills and a flexible attitude.
- Other info: Shifts vary; availability during evenings and weekends is essential.
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight.
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
- Weekday AM shifts are typically 09.00 – 17.00
- Weekday PM shifts are typically 17.00 – 00.00
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Team Member employer: Hollywood Bowl Group
Contact Detail:
Hollywood Bowl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what drives us will help you align your answers during the interview, showcasing how you can contribute to our goal of providing outstanding customer service.
✨Tip Number 2
Be prepared to demonstrate your customer service skills in a practical way. Think of examples from previous experiences where you've gone above and beyond for a customer, as this will highlight your suitability for the Team Member role.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. During your conversation, express your excitement about the dynamic nature of the role and how you thrive under pressure, which is essential for success at Hollywood Bowl.
✨Tip Number 4
Flexibility is key! Be ready to discuss your availability, especially during peak times like evenings and weekends. Highlighting your willingness to adapt your schedule will make you a more attractive candidate for the Team Member position.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Hollywood Bowl Group is looking for in a Team Member. Highlight your customer service skills and ability to work in a fast-paced environment.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that match the job requirements. Emphasise any previous roles where you provided excellent customer service or worked in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hollywood Bowl Group and how you can contribute to creating lasting memories for customers.
Showcase Your Flexibility: Since the role requires flexibility with working hours, mention your availability clearly in your application. Highlight your willingness to work evenings, weekends, and public holidays as needed.
How to prepare for a job interview at Hollywood Bowl Group
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the company. Hollywood Bowl Group thrives on high energy and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure a positive experience for customers, as this is crucial for a Team Member.
✨Be Flexible with Availability
Since the role requires working evenings, weekends, and holidays, be ready to discuss your availability. Showing that you can adapt to the busy hours will make you a more attractive candidate.
✨Ask Questions About Training Opportunities
Express your interest in the ongoing training and development offered by Hollywood Bowl Group. Asking about apprenticeship programmes or management training shows that you're keen on growing within the company.
