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- Tasks: Be the friendly face of the business, ensuring a welcoming experience for clients and colleagues.
- Company: DWF is a global leader in integrated legal and business services, focused on efficiency and quality.
- Benefits: Enjoy a supportive team culture, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in a dynamic environment where no two days are the same.
- Qualifications: Previous customer service experience, strong organisational skills, and excellent communication abilities required.
- Other info: We celebrate diversity and encourage all candidates to apply, even if they don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
Why join us?
As a Workplace and Front of House Assistant, you will be the first point of contact for internal and external stakeholders. We pride ourselves on providing exceptional service, and we are looking for someone who shares that passion and commitment.
Your role will involve greeting guests, managing meeting rooms, stock control, handling both incoming and outgoing mail, dealing with POs, basic office maintenance/facilities management and other general queries.
If you\’re enthusiastic, organised, and ready to be the face of our business, we want to hear from you!
This is an exciting role within an adapting work environment. It will be both challenging and rewarding and will allow you to gain and develop a broad variety of different skills.
The working hours for this role are either 7:30am – 4:30pm, 8:00am – 5:00pm, 9.00am to 6.00pm on a rota basis and will be fully office based.
Responsibilities
- Ownership for the delivery of outstanding customer service at all times to both external and internal customers. Providing a first-class service with a \”can do\” attitude at all times.
- Develop an understanding of all mail room services to include the processing and distribution of emails and physical inbound/outbound mail.
- Liaise with 3rd party service providers to ensure hygienic cleaning/monitoring/reporting is carried out.
- Liaise with third party suppliers regarding both planned and reactive maintenance.
- Complete daily floor walk checks and activities as well as providing general maintenance to a high standard.
- Ensure compliance with health and safety regulations.
- Conduct regular safety checks and address any potential hazards.
What will help you succeed in this role?
Essential
- Previous experience in a Front of House, Customer Service and Workplace Facilities role.
- Be highly organised and be able to remain calm and perform well under pressure.
- Maintains high standards of performance by identifying and creating self-development opportunities.
- Excellent Customer Service is essential.
- Communication skills both verbal and written are essential for this role.
- A high level of computer literacy is essential.
Desirable
- Previous experience in a corporate/office environment.
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you\’re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
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Workplace Assistant employer: DWF Law LLP
Contact Detail:
DWF Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values of DWF. Understanding what they stand for will help you align your approach during interviews and demonstrate that you're a good fit for their dynamic, people-focused team.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about specific situations where you went above and beyond to create a welcoming environment, as this is crucial for the Workplace Assistant role.
✨Tip Number 3
Practice your communication skills, as you'll be the first point of contact for guests and staff. Consider role-playing scenarios with friends or family to enhance your ability to deliver a warm and professional welcome.
✨Tip Number 4
Research common front-of-house operations and logistics management practices. Being knowledgeable about meeting room bookings, security passes, and event planning will give you an edge in discussions during the interview process.
We think you need these skills to ace Workplace Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or front-of-house roles. Emphasise your organisational skills and any specific software or booking systems you are proficient in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing top-notch service. Mention how your skills align with the responsibilities of the Workplace Assistant role and express your enthusiasm for joining a dynamic team.
Highlight Key Skills: In your application, focus on your excellent communication skills and ability to multitask. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Showcase Attention to Detail: Demonstrate your attention to detail by mentioning specific instances where you ensured smooth operations or maintained high standards in a workplace setting. This will resonate well with the company's emphasis on creating a seamless experience.
How to prepare for a job interview at DWF Law LLP
✨Show Your People Skills
As a Workplace Assistant, you'll be the friendly face of the business. Make sure to highlight your customer service experience and how you've successfully interacted with clients and colleagues in the past.
✨Demonstrate Organisational Skills
This role requires considerable organisational and multitasking skills. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously, ensuring everything runs smoothly.
✨Communicate Clearly
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently, as well as listening actively to questions during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to anticipate issues or handle unexpected challenges, and be ready to share those experiences.
