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- Tasks: Provide 1st/2nd line IT support and resolve technical queries.
- Company: Join a thriving business with a talented IT team.
- Benefits: Enjoy a competitive salary of £28-30,000 and strong benefits.
- Why this job: Be part of exciting IT projects and enhance your customer service skills.
- Qualifications: Aptitude for security and experience with M365 admin centre required.
- Other info: This role is on-site, 5 days a week.
The predicted salary is between 24000 - 36000 £ per year.
Base pay range
This range is provided by Altech Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
I’m supporting a thriving business, as they bolster their small, but talented IT team. The role will be providing 1st/2nd line support to a large user base, answering and resolving queries and technical challenges. The role is working on a busy helpdesk, supporting colleagues with different support queries, mainly resolvable using M365 admin centre. That said the support team help rectify tickets across sharepoint, internal business systems and networking challenges too. A solid aptitude for security, including firewall and endpoint resolution will be needed too. Experience of conducting daily routines including server back up checks (Azure and VMWare) would be highly desirable. The role will also be involved in small IT projects and will be involved in upgrades/new installs. This role will suit a real all rounder with a passion for good customer service and rapport building. The role is paying £28-30,000 plus a really strong set of benefits. It will be on site, 5 days a week.
Responsibilities
- Provide 1st/2nd line IT support to a large user base on a busy helpdesk.
- Answer and resolve queries and technical challenges, mainly using the M365 admin centre.
- Rectify tickets across SharePoint, internal business systems and networking challenges.
- Demonstrate security awareness, including firewall and endpoint resolution.
- Conduct daily routines including server backup checks (Azure and VMware).
- Contribute to small IT projects and participate in upgrades/new installs.
- Build rapport with colleagues and maintain excellent customer service.
Qualifications
- Experience in 1st/2nd line IT support and working on a busy helpdesk.
- Solid aptitude for IT security (firewall and endpoint resolution).
- Experience with server backup checks (Azure and VMware).
- Familiarity with Microsoft 365 admin centre, SharePoint, internal business systems and networking.
Employment details
- Employment type: Full-time
- Seniority level: Associate
- Job function: Information Technology
- Location: Thurnscoe, England, United Kingdom (onsite, 5 days a week)
- Salary: £28-30,000 plus a strong benefits package
Altech are operating as an agency with regards to this role.
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IT Support Technician – M365/Windows OS employer: Altech Group Ltd
Contact Detail:
Altech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician – M365/Windows OS
✨Tip Number 1
Familiarise yourself with M365 and Windows OS. Make sure you can confidently navigate the M365 admin centre, as this will be a key part of your role. Consider setting up a demo account to practice resolving common issues.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of user interaction, being able to communicate effectively and build rapport with colleagues is essential. Think about examples from your past experiences where you've successfully resolved issues for users.
✨Tip Number 3
Gain hands-on experience with Azure and VMWare. If you haven't already, try to get some practical experience with server backup checks and other related tasks. This will not only boost your confidence but also show your commitment to the role.
✨Tip Number 4
Prepare for potential technical questions during the interview. Be ready to discuss troubleshooting methods for common IT issues, especially those related to networking and security. This will demonstrate your problem-solving skills and technical knowledge.
We think you need these skills to ace IT Support Technician – M365/Windows OS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with M365 and Windows OS. Include specific examples of how you've resolved technical challenges and provided excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and customer service. Mention your familiarity with tools like the M365 admin centre and any experience with server backup checks or small IT projects.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of firewalls, endpoint resolution, and experience with Azure and VMWare. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Altech Group Ltd
✨Know Your M365 Inside Out
Make sure you have a solid understanding of the M365 admin centre. Be prepared to discuss how you've used it in previous roles, and think of specific examples where you've resolved user queries or technical challenges using this platform.
✨Demonstrate Your Customer Service Skills
Since the role emphasises good customer service and rapport building, be ready to share experiences where you've successfully assisted users. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Brush Up on Security Knowledge
Given the importance of security in this role, review key concepts related to firewalls and endpoint resolution. Be prepared to discuss any relevant experience you have in maintaining security protocols or resolving security-related issues.
✨Show Enthusiasm for IT Projects
The job involves small IT projects and upgrades, so express your interest in these areas. Share any past experiences with project work, including your role, the challenges faced, and how you contributed to successful outcomes.
