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For Companies At a Glance
- Tasks: Lead a team and manage complex tenancy cases while delivering excellent customer service.
- Company: Join a respected Housing Association in Finsbury Park, dedicated to supporting residents.
- Benefits: Enjoy a competitive hourly rate and a collaborative work environment from Monday to Friday.
- Why this job: Make a real impact by helping vulnerable residents and developing your leadership skills.
- Qualifications: Experience in social housing or tenancy management is essential; strong communication skills are a must.
- Other info: This is a temporary contract until October 2025, perfect for gaining valuable experience.
Job Description
- Manage and support a team of 4 (2 Tenancy Officers & 2 Customer Service Advisors)
- Lead on complex tenancy casework, including ASB and enforcement action
- Carry out sign-ups, end of tenancy checks, home visits, and mutual exchanges
- Work closely with external agencies and internal departments to support vulnerable residents
- Handle complaints, deliver excellent customer service, and ensure high standards of record keeping
- Deputise for the Housing Manager when needed
About You:
- Solid experience in social housing or tenancy management
- Confident leading and developing a small team
- Able to manage complex cases and engage with vulnerable residents
- Strong communication and organisational skills
- Comfortable working in a busy, hands-on role in a collaborative environment
Package
- Contract until October 2025
- £20.00 – £22.00 per hour
- Finsbury Park
- Monday – Friday, 9am – 5pm
Senior Tenancy Officer employer: Insight Select Ltd
Contact Detail:
Insight Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tenancy Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by housing associations in London, particularly around tenancy management and support for vulnerable residents. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in tenancy management. Attend local housing events or join relevant online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've led a team through complex casework or improved service delivery, as this will be crucial for the Senior Tenancy Officer role.
✨Tip Number 4
Research the Housing Association you're applying to and understand their values and mission. Tailoring your conversation to align with their goals can set you apart from other candidates and show your genuine interest in the position.
We think you need these skills to ace Senior Tenancy Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and tenancy management. Emphasise any leadership roles you've held, particularly in managing teams or complex cases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality tenancy services. Mention specific examples of how you've successfully managed tenancy issues or led a team in the past.
Highlight Relevant Skills: In your application, focus on your strong communication and organisational skills. Provide examples of how you've engaged with vulnerable residents and handled complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insight Select Ltd
✨Showcase Your Leadership Skills
As a Senior Tenancy Officer, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop others.
✨Prepare for Complex Case Discussions
Given the role involves handling complex tenancy casework, brush up on relevant legislation and best practices. Be ready to discuss specific cases you've managed, particularly those involving anti-social behaviour or enforcement actions, and how you approached them.
✨Demonstrate Your Customer Service Excellence
Customer service is key in this role. Prepare to share examples of how you've handled complaints or difficult situations with residents. Emphasise your commitment to delivering high-quality services and maintaining strong relationships with tenants.
✨Familiarise Yourself with External Agencies
Since the role requires collaboration with external agencies, it’s beneficial to know about local organisations that support vulnerable residents. Mention any previous experience working with such agencies and how it has enhanced your ability to support tenants effectively.
