Service Manager – FSC Blakelands

Are you a dynamic leader with a passion for operational excellence and customer service? Do you have the skills to manage a fast-paced service facility while fostering a culture of continuous improvement? If so, Makita UK wants to hear from you!

Why Join Makita UK?

• A Brand You Can Trust: Join a global leader in high-performance power tools and outdoor equipment.
• Career Development: We believe in developing our people. With Makita, you’ll have access to ongoing training, career growth opportunities, and support to help you reach your full potential.
• Work-Life Balance: We offer competitive salaries, benefits, and the opportunity to work with a team that values collaboration and flexibility.
• Be Part of the Team: Our culture is innovation, and a commitment to excellence—everything we do is driven by our commitment to our customers and products.

As a Service Manager, you’ll be at the heart of our technical operations, ensuring our service facilities meet the highest standards of efficiency, safety, and customer satisfaction. You’ll play a pivotal role in leading a dedicated team and ensuring our customers always receive the best service.

What You’ll Be Doing:

Lead & Manage: Oversee the day-to-day operations of our Service Centres, leading the team to meet key performance indicators (KPIs) while ensuring service quality remains top-notch.

• Health & Safety: Champion Health & Safety, Environmental, and HR policies, ensuring full compliance and fostering a safe working environment for all.
• Customer Service Excellence: Be the key point of contact for customer service, resolving issues quickly, communicating effectively, and ensuring that external service levels are consistently met. -, and ongoing development of both permanent and temporary staff, ensuring high performance across the team.
• Operational Efficiency: Oversee housekeeping, repair data entry, spare parts inventory, and annual stocktakes to ensure everything runs smoothly and in line with company policies.
• Continuous Improvement: Foster a culture of continuous improvement within the service department, encouraging feedback, suggesting improvements, and supporting new ideas that drive results.
• KPI Reporting: Collate, report, and communicate department KPIs, ensuring that performance is on track and that any challenges are communicated to senior management in a timely manner.

What We’re Looking For:

Leadership Experience: Previous experience in a management role within a service or technical environment, ideally within a similar industry.

• Customer-Focused: Proven ability to deliver exceptional customer service and manage customer queries efficiently.
• Operational Knowledge: A strong understanding of operational processes, from inventory management and service delivery to compliance with safety and quality standards.
• Team Management: Strong team leadership skills with the ability to motivate, develop, and manage a diverse team.
• Problem Solver: Excellent analytical skills, with the ability to quickly identify issues and implement solutions.
• Tech-Savvy: Familiarity with service management systems (BPCS) and Microsoft Office suite. Previous experience with stock management systems is a plus.
• Adaptability and Flexibility: Ability to handle changing demands and work priorities in a fast-paced environment, and to take on additional tasks as required by the business.
• Continuous Improvement Mindset: Proactively seeks opportunities to improve processes, systems, and service quality, fostering a culture of continuous improvement within the team.

Ready to Join Us?

If you’re an experienced Service Manager with a strong track record in operational leadership, customer service, and team development, we’d love to hear from you. Apply today and become part of the Makita UK family!

Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.