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- Tasks: Assist customers in finding the perfect flooring solutions while providing excellent service.
- Company: Join Sterling Home, a family-run business dedicated to quality and customer satisfaction for over 50 years.
- Benefits: Enjoy 30% staff discount, career growth opportunities, and wellbeing support including gym discounts.
- Why this job: Be part of a dynamic team in a vibrant retail environment that values your contributions.
- Qualifications: No specific experience required; just bring your passion for customer service and a positive attitude.
- Other info: Flexible part-time hours with a supportive work culture focused on inclusion and diversity.
The predicted salary is between 20809 - 37415 £ per year.
Job Title: Flooring Sales Associate
Location: Dunfermline
Salary: £26,812 per annum plus commission (pro-rata)
Contract: Permanent
Hours: 22.5 hours
Start Date: ASAP
We arelooking for a motivated Flooring Sales Associate to join our existing team of Flooring experts. If you\’re passionate about great service and love working in a dynamic retail environment, we’d love to hear from you!
About The Role:
At our store, we offer a wide selection of carpets and flooring products to suit every style and budget. You\’ll be responsible for providing accurate estimates based on measurements from our estimator, handling all sales-related paperwork with precision, and ensuring top-notch customer service through in-person, phone, and email communication. You\’ll also support other sales departments as needed and use your product knowledge to recommend and up-sell additional items, helping customers find the perfect flooring solutions while boosting sales
We are looking for someone who:
• Naturally prioritises the customer experience, instinctively putting their needs first
• Demonstrates meticulous attention to detail, essential when handling bespoke orders
• Brings energy and initiative to every task, thriving both independently and in a team
• Is reliable, polished, and warmly professional – always arriving with a smile
• Engages with ease – an attentive listener and confident communicator who builds trust with customers and colleagues
• Thinks on their feet, approaching challenges with calm and clarity
Location Dunfermline Salary £26,812 plus commission (pro-rata) Application Deadline Tuesday, July 29, 2025 Job Summary
Job Title: Flooring Sales Associate
Location: Dunfermline
Salary: £26,812 per annum plus commission (pro-rata)
Contract: Permanent
Hours: 22.5 hours
Start Date: ASAP
We arelooking for a motivated Flooring Sales Associate to join our existing team of Flooring experts. If you\’re passionate about great service and love working in a dynamic retail environment, we’d love to hear from you!
About The Role:
At our store, we offer a wide selection of carpets and flooring products to suit every style and budget. You\’ll be responsible for providing accurate estimates based on measurements from our estimator, handling all sales-related paperwork with precision, and ensuring top-notch customer service through in-person, phone, and email communication. You\’ll also support other sales departments as needed and use your product knowledge to recommend and up-sell additional items, helping customers find the perfect flooring solutions while boosting sales
We are looking for someone who:
• Naturally prioritises the customer experience, instinctively putting their needs first
• Demonstrates meticulous attention to detail, essential when handling bespoke orders
• Brings energy and initiative to every task, thriving both independently and in a team
• Is reliable, polished, and warmly professional – always arriving with a smile
• Engages with ease – an attentive listener and confident communicator who builds trust with customers and colleagues
• Thinks on their feet, approaching challenges with calm and clarity
About us
Our Ambition
For over 50 years, we\’ve been dedicated to furnishing local homes with quality goods, staying true to our family values. Sterling is more than a business—it’s a family, helping generations of families create homes they love. We aim to inspire homemakers with exceptional products, services, and shopping experiences that turn houses into proud homes.
Our Vision
In 1973, George Knowles Snr transformed an old mill in Tillicoultry into Scotland\’s largest and most innovative furniture and homewares showroom. Today, our flagship store continues to lead with a unique shopping experience, blending trusted expertise, cutting-edge trends, and home inspiration. Whether updating a room or redesigning a house, Sterling offers something for every style, space, and budget.
Our Products
Sterling Home stores and our revamped website bring together curated furniture, accessories, flooring, and interior designs, all organized by style to make shopping seamless. From sofas and beds to home accents and flooring, our products are built to last, offering function and uniqueness that allow you to refresh your home with ease.
Our Stores
Our rebranded Sterling Home concept stores offer a modern, striking design with black exteriors, inviting entrances, and inspiring interiors. Inside, room cubes showcase coordinated furniture, accessories, and finishes, creating relatable and stylish displays. Our expert team is ready to assist with designing and styling every aspect of your home, ensuring a personalized, enjoyable shopping experience.
Sterling Home: quality, family, and inspiration under one roof.
Benefits
Here’s what you can look forward to are our new Sterling Home colleague:
Wellbeing Support: Access local gym discounts and up to 6 free face-to-face or phone counselling sessions to support your mental health.
Career Growth: Unlock development opportunities and grow your career with us.
Secure Your Future: Boost your pension for a brighter tomorrow.
Generous Staff Discount: Enjoy 30% off on products and services, plus exclusive discounts on high street brands and entertainment via our SAGE Benefits portal.
Holiday Recharge: Get 30 days of paid holiday, with the option to purchase more for those extra-long getaways.
Convenient Perks: Complimentary electric car charging points.
Life Assurance: Enjoy free life cover of at least twice your annual salary, up to retirement age.
How to apply & next steps
Excited to be part of our team?
If you\’re ready to take on a new challenge and contribute to the success of a leading furniture retailer, we want to hear from you!
We understand that searching for a new opportunity can be challenging, so we’ve made our application process as simple as possible. Once you submit your CV, one of our hiring managers will be in touch to inform you of the outcome – whether that’s inviting you to a pre-screen interview or letting you know that your experience isn\’t quite the right fit for us at this time.
We are committed to responding to all applications within 7 working days, no matter the outcome.
Our recruitment process is straightforward:
Submit your CV.
You’ll be notified whether you’ve made it to the next stage – a pre-screen telephone interview, where we’ll share more details about the role and learn about your experience and what you\’re looking for.
If you move forward, the final step is a face-to-face interview with a Store Manager.
APPLY NOW to join our team as a Flooring Sales Associate and embark on a rewarding career journey with Sterling Home.
At Sterling Home, we value our employees and offer a supportive work environment where your contributions are recognised and rewarded. You\’ll have the opportunity to be part of a dynamic team dedicated to growth, excellence and innovation.
Please note, given the potential for a high volume of applicants, this vacancy may close sooner than expected. To ensure you’re considered for this exciting opportunity, we encourage you to submit your application at your earliest convenience.
Inclusion & Diversity
Sterling Homes are committed to creating an inclusive & respectful environment for all. We celebrate diversity whilst empowering & trusting one another. The future success of Sterling Homes is our people – our mission is to foster positive relationships with colleagues and customers so we can learn from one another & grow together.
Job Profile Job Profile document
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Flooring Sales Associate (Part-time) employer: Sterling Furniture
Contact Detail:
Sterling Furniture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flooring Sales Associate (Part-time)
✨Tip Number 1
Familiarise yourself with the flooring products and services offered by Sterling Home. Understanding the range of carpets and flooring solutions will not only boost your confidence but also enable you to engage customers effectively during the interview.
✨Tip Number 2
Prepare to demonstrate your customer service skills in a practical way. Think of examples from your past experiences where you prioritised customer needs, resolved issues, or provided exceptional service, as these are key qualities they are looking for.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Be ready to discuss how you've successfully collaborated with colleagues in previous roles, as teamwork is essential in a retail environment like Sterling Home.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the role and the company. This shows that you are meticulous and genuinely interested in the position, which aligns with their expectations for handling bespoke orders.
We think you need these skills to ace Flooring Sales Associate (Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you demonstrated attention to detail and a passion for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Flooring Sales Associate role. Mention specific skills that align with the job description, such as your ability to engage with customers and provide excellent service.
Showcase Product Knowledge: In your application, demonstrate your understanding of flooring products and trends. This could include mentioning any relevant experience or knowledge that would help you recommend and up-sell items effectively.
Highlight Teamwork and Initiative: Illustrate your ability to work both independently and as part of a team. Provide examples of how you've taken initiative in past roles, which aligns with the company's desire for someone who brings energy and initiative to every task.
How to prepare for a job interview at Sterling Furniture
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've prioritised customer needs in previous roles, as this aligns perfectly with what the company is looking for.
✨Demonstrate Attention to Detail
Since the role involves handling bespoke orders and sales paperwork, be prepared to discuss how you ensure accuracy in your work. Mention any specific experiences where your attention to detail made a difference.
✨Prepare to Discuss Product Knowledge
Familiarise yourself with different types of flooring products and trends. Be ready to talk about how you would use this knowledge to recommend and up-sell items, showcasing your ability to boost sales.
✨Exhibit Your Communication Skills
As the role requires engaging with customers both in-person and through various communication channels, practice articulating your thoughts clearly. Highlight instances where your communication skills helped build trust with customers or colleagues.
