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- Tasks: Manage and optimise the Order to Cash process for Crop Protection & Seeds.
- Company: Syngenta is a global leader in agricultural innovation, enhancing sustainable farming worldwide.
- Benefits: Enjoy a generous benefits package, hybrid working, and extensive training opportunities.
- Why this job: Join a top employer in agriculture and make a real impact on global food security.
- Qualifications: University degree in business or IT; experience in operations and customer service preferred.
- Other info: Be part of a diverse team dedicated to advancing agriculture and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Syngenta Crop Protection is a leader in agricultural innovation, bringing breakthrough technologies and solutions that enable farmers to grow productively and sustainably. We offer a leading portfolio of crop protection solutions for plant and soil health, as well as digital solutions that transform the decision-making capabilities of farmers. Our 17,900 employees serve to advance agriculture in more than 90 countries around the world. Syngenta Crop Protection is headquartered in Basel, Switzerland, and is part of the Syngenta Group.
Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture.
Job Description
We are seeking a skilled Commercial Operations Specialist to join our UK team. The ideal candidate will manage and optimize all aspects of our Order to Cash (OTC) process for Crop Protection & Seeds business. Key responsibilities include daily customer and sales team communications, , handling invoicing, discounts, and rebates, and maintaining customer master data. As a Sales Force super user, you\’ll drive continuous improvement in operational performance and customer experience. You\’ll also collaborate on change management initiatives, lead improvement projects, and implement automated OTC interfaces and M2M order processing enhancements. The successful candidate will have strong communication skills, attention to detail, and a passion for customer service excellence. Experience in agricultural or related industries is preferred.
Responsibilities/Accountabilities include, but are not limited to;
- Work with Customer Service Team lead to drive further automation & customer connectivity within the Syngenta Operating Model
- Support the set up of commercial terms (payment, logistic discount, etc.), support those terms in such a way that highest levels of customer satisfaction, customer loyalty and sales targets are achieved. Communication and support with sales teams regarding potential upside/shortfalls/allocations and sales analysis
- Be involved in Process & System design/testing and operations.
- Proactively identify ways to reduce complexity and cost in the way Syngenta provides customer service, through process improvement and technology solutions. Be involved in Process & System design/testing and operations.
- Execute daily Order To Cash processes for Syngenta UK, including customer rebates, bill & hold orders, and consignment orders
- Manage transfer shipments to/from Belfast warehouse and coordinate with logistics providers
- Support the BA members to be fully compliant with internal and external regulations
- Ensure compliance with internal/external regulations and deliver UK and North West P&S strategic initiatives.
Qualifications and required experience
- University degree in a commercial/ business or technical/ IT subject
- Experience in business operations and customer service ideally with the exposure to business process management and value stream mapping
- Experience in customer complaints management and working across functions and diverse geographies, with the ability to manage complex relationships across business sectors
- Capability and readiness to understand and communicate the current and future challenges faced by the organization and the potential drivers of change
- Expertise in ERP systems (preferably SAP) and MS Office applications.
- Background in change execution and know-how about Agile & Operational Excellence is a plus.
- Driving License and flexibility with occasional travel.
Additional Information
Site Details
Syngenta’s site at Cambridge is the location for the commercial operations of Syngenta\’s Crop Protection, Seeds, Flowers and Lawn & Garden businesses in the UK and Ireland. Activities include sales, marketing, technical support, customer support, HR, Finance and administration functions.
What we offer
- Extensive benefits package including a generous pension scheme, bonus scheme, private medical & life insurance.
- Up to 31.5 days annual holiday.
- Learning culture and wide range of training options.
- Hybrid working available (min 3 days office attendance expected per week)
Syngenta has been ranked as atop 5 employer and number 1 in agriculture by Science Journal.
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Commercial Operations Specialist employer: Syngenta
Contact Detail:
Syngenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Specialist
✨Tip Number 1
Familiarise yourself with the Order to Cash (OTC) process, as this is a key responsibility for the Commercial Operations Specialist role. Understanding how each step in the process impacts customer satisfaction and operational efficiency will help you stand out during discussions.
✨Tip Number 2
Brush up on your knowledge of ERP systems, particularly SAP, since expertise in these systems is preferred. Being able to demonstrate your proficiency or willingness to learn can significantly enhance your candidacy.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully managed complex relationships in previous roles. This will highlight your ability to work across functions and geographies, which is crucial for this position.
✨Tip Number 4
Research Syngenta's commitment to sustainability and agricultural innovation. Being knowledgeable about the company's values and initiatives will allow you to align your passion for customer service excellence with their mission during interviews.
We think you need these skills to ace Commercial Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial operations, customer service, and any specific skills related to the Order to Cash process. Use keywords from the job description to align your experience with what Syngenta is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for agriculture and how your background aligns with Syngenta's mission. Mention specific experiences that demonstrate your ability to manage customer relationships and improve operational performance.
Showcase Relevant Skills: Emphasise your expertise in ERP systems, particularly SAP, and your proficiency in MS Office applications. Highlight any experience you have with process improvement and change management, as these are key aspects of the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Commercial Operations Specialist role.
How to prepare for a job interview at Syngenta
✨Understand the Order to Cash Process
Familiarise yourself with the Order to Cash (OTC) process, as this is a key responsibility for the role. Be prepared to discuss how you have optimised similar processes in previous positions and any specific tools or methodologies you used.
✨Showcase Your Communication Skills
Since the role involves daily communication with customers and sales teams, be ready to demonstrate your strong communication skills. Prepare examples of how you've effectively managed customer relationships and resolved issues in the past.
✨Highlight Your Experience with ERP Systems
As expertise in ERP systems, particularly SAP, is preferred, make sure to highlight your experience with these systems. Discuss any relevant projects where you utilised ERP software to improve operational efficiency.
✨Demonstrate a Customer-Centric Approach
Emphasise your passion for customer service excellence. Prepare to share specific instances where you went above and beyond to ensure customer satisfaction, and how you believe this impacts overall business success.
