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- Tasks: Engage with customers via webchat, selling health tests and providing tailored solutions.
- Company: Join a global leader in health testing and wellness services, dedicated to accessible healthcare.
- Benefits: Enjoy a salary of £20,000 - £25,000, a £5,000 bonus, and 28 days holiday.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in webchat, strong sales record, and excellent communication skills required.
- Other info: Opportunities for career advancement within 12 to 18 months.
The predicted salary is between 16000 - 20000 £ per year.
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Customer Services Agent – Webchat, Manchester
Client:
Coburg Banks
Location:
Manchester, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
521789af4a7a
Job Views:
9
Posted:
15.07.2025
Expiry Date:
29.08.2025
Job Description:
Are you passionate about providing exceptional customer service and making a difference in people\’s lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions.
- Salary: £20,000 – £25,000 per annum
- Additional £5,000 yearly bonus
- 28 days holiday
The Role:
- Engage with customers via webchat to sell health and wellness tests.
- Address customer needs, answer questions, and offer tailored solutions.
- Maintain accurate records and verify data.
- Handle first-line complaints and gather feedback for service improvement.
- Stay updated on healthcare developments and company updates.
- Contribute to team and company projects as needed.
The Candidate:
- Proven experience in webchat with a strong sales performance record.
- Commitment to helping individuals access testing services.
- Exceptional proficiency in written and spoken English, and other languages.
- High levels of patient care and compassion.
- Strong organisational skills and attention to detail.
- Proficiency in IT applications like Microsoft Word and Excel.
- Enthusiasm for learning about sexual health and company offerings.
The Package:
- Annual salary of £20,000 – £25,000
- Additional £5,000 yearly bonus
- 28 days holiday
- Opportunities for career advancement within 12 to 18 months
Our client is a renowned provider of health testing and wellness services, committed to delivering accessible and reliable healthcare solutions. They operate globally, offering high-quality diagnostics through a network of clinics and advanced laboratories. Their mission is to empower individuals to take control of their health in a compassionate and inclusive environment.
If you are a motivated individual with a passion for customer service and a desire to make a positive impact, this Customer Service Agent role could be the perfect opportunity for you. Join our client and contribute to improving global health and patient well-being.
If you have experience or interest in roles such as Webchat Specialist, Patient Services Executive, Customer Support Representative, Sales Executive, or Healthcare Advisor, this Customer Service Agent position might be an ideal fit for you. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
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Customer Services Agent - Webchat employer: Coburg Banks
Contact Detail:
Coburg Banks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent - Webchat
✨Tip Number 1
Familiarise yourself with the company's health testing and wellness services. Understanding their offerings will help you engage more effectively with customers during webchat interactions.
✨Tip Number 2
Practice your webchat skills by simulating customer interactions. This will boost your confidence and help you develop quick, effective responses to common customer queries.
✨Tip Number 3
Stay updated on the latest trends in healthcare and wellness. Being knowledgeable about current developments will enable you to provide informed answers and tailored solutions to customers.
✨Tip Number 4
Showcase your passion for customer service during any interviews or discussions. Highlighting your commitment to helping individuals can set you apart from other candidates.
We think you need these skills to ace Customer Services Agent - Webchat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and webchat roles. Emphasise any sales performance metrics and your ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to helping individuals. Mention specific examples of how you've provided exceptional service in the past.
Showcase Your Communication Skills: Since this role requires strong written communication, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your writing well.
Highlight Relevant Skills: In your application, emphasise your proficiency in IT applications like Microsoft Word and Excel, as well as your organisational skills. Mention any additional languages you speak, as this can be a significant advantage.
How to prepare for a job interview at Coburg Banks
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, especially through webchat. Highlight specific examples where you successfully resolved customer issues or provided tailored solutions.
✨Demonstrate Your Sales Acumen
Since this role involves selling health and wellness tests, be ready to talk about your sales achievements. Share metrics or examples that showcase your ability to meet or exceed sales targets.
✨Familiarise Yourself with Healthcare Topics
Research current trends in health testing and wellness services. Being knowledgeable about the industry will not only impress your interviewers but also help you answer questions more effectively.
✨Practice Your Written Communication
As a webchat agent, your written communication skills are crucial. Consider doing mock interviews or writing practice responses to common customer queries to ensure clarity and professionalism in your communication.
