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- Tasks: Manage client accounts, instruct merchandisers, and create project plans for retail success.
- Company: Join eXPD8, a top-rated field marketing agency in Bristol with over 20 years of experience.
- Benefits: Enjoy hybrid working, health cash plans, buy/sell holiday schemes, and career development opportunities.
- Why this job: Be part of a supportive culture that values inclusivity and empowers you to excel.
- Qualifications: Previous client account handling experience and proficiency in Microsoft Office, especially Excel and PowerPoint.
- Other info: Ranked as a top employer by the Financial Times, we celebrate our commitment to our people.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced client account handler, with a passion for retail? We are looking for someone with the right attitude and an eye for detail to join our Client Services team in Bristol 2 days a week, with home-based flexibility the remaining days.
About the role:
As a Client Services Account Handler, you are the guardian of the account, driving the most effective methods of delivering the client requirements. You will be instructing our merchandisers on what and how they need to deliver the clients aspirations to bring their activities and campaigns to life in store – You\’ll be process driven, proficient with Excel and PowerPoint, and a can-do attitude. You\’ll be the driver of your accounts, harnessing a strong relationship with the client, using data and operational knowledge, and creating project plans that will ensure sure we manage delivery expectations of our clients, and field personnel.
This is a hybrid role, so you\’ll be partially based in our Bristol Head Office for 2 days a week and at home for 3 days a week.
How you\’ll deliver excellence:
- Write detailed instructions for the field team of how you want them to deliver your project
- Actively review client data, take the data and present it back to tell the story and focus on improvement opportunities
- Pull data into bespoke client reports ensuring data accuracy and the best result we can achieve
- Be a problem solver, spot the issues and drive solutions
- Design the Project Plan for each activity to deliver success
- Engage and drive rapport with your client and manage their requests proactively
- Attend, support and input to regular client review meetings
What makes you excellent:
- Previous administration and client account handling experience
- IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint
- Well organised and able to work under pressure, managing multiple tasks and deadlines
- Great communicator with excellent written and verbal communication skills
- Strong inquisitive brain, using data to tell the story
- Interest in retail and the inner workings of how best to get instore displays looking great
- Confident in picking up the phone and talking to clients to really uncover what they need
- Previous work experience with UK clients
- Able to commute to Bristol as required
What makes us excellent:
eXPD8 is proud to be ranked as the top Bristol-based employer in the Financial Times\’ UK Best Employers 2025 list, celebrating our commitment to a supportive and empowering workplace!
At eXPD8, we are one of the UK\’s largest field marketing agencies, with over 20 years of experience supporting top brands and retailers. We take pride in delivering exceptional service, ensuring our clients succeed in retail.
We value our people and are committed to creating an inclusive, supportive, and rewarding work environment. We are proud to be a Disability Confident Leader and a fully inclusive employer. If you require any adjustments to be made throughout the application process, please contact the recruiter listed on the vacancy or the team at recruitment@expd8.co.uk.
What We Offer:
- Hybrid working – typically two days in our Bristol office and three from home.
- Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more).
- Buy and sell holiday scheme.
- Your eXPD8 anniversary off every year.
- Immediate access to GroceryAid support for you and your family.
- Life insurance.
- Access to eXPD8 Rewards with regular competitions and incentives.
- Unlimited refer-a-friend scheme.
- Career development opportunities with access to over 400 learning resources.
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Client Services Account Handler employer: eXPD8 eXPD8 Ltd.
Contact Detail:
eXPD8 eXPD8 Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Handler
✨Tip Number 1
Familiarise yourself with the retail industry and current trends. Understanding what makes in-store displays successful will help you connect with the hiring team and demonstrate your passion for retail during any discussions.
✨Tip Number 2
Brush up on your Excel and PowerPoint skills. Since these tools are crucial for the role, being able to showcase your proficiency in them during an interview can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous client account handling experiences in detail. Think of specific examples where you successfully managed client expectations or solved problems, as this will highlight your suitability for the role.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since the role involves engaging with clients directly, being confident and articulate when discussing their needs will be key to making a positive impression.
We think you need these skills to ace Client Services Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client account handling and retail. Use specific examples that demonstrate your attention to detail and ability to manage multiple tasks under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your problem-solving skills. Mention how your previous experiences align with the responsibilities of the Client Services Account Handler role.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Excel and PowerPoint, as well as your strong communication skills. Provide examples of how you've used data to drive decisions and improve client outcomes.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work with eXPD8 and contribute to their success in retail. Mention your willingness to engage with clients and your interest in creating effective project plans.
How to prepare for a job interview at eXPD8 eXPD8 Ltd.
✨Showcase Your Client Handling Experience
Be prepared to discuss your previous experience in client account handling. Highlight specific examples where you successfully managed client relationships and delivered on their expectations.
✨Demonstrate Your Data Skills
Since the role requires proficiency in Excel and PowerPoint, be ready to talk about how you've used these tools in past roles. Consider bringing examples of reports or presentations you've created that showcase your ability to analyse data and present it effectively.
✨Prepare for Problem-Solving Scenarios
Think of instances where you've encountered challenges in client projects and how you resolved them. Be ready to discuss your problem-solving approach and how you can apply it to potential issues in this new role.
✨Express Your Passion for Retail
Since the position is focused on retail, convey your enthusiasm for the industry. Share insights about current trends or your favourite retail experiences to demonstrate your genuine interest and knowledge.
