Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Grow your career in an inclusive environment that values your voice and wellbeing.
- Qualifications: Must be 18+, with strong people skills and a desire to develop leadership abilities.
- Other info: Flexible shifts, full training provided, and no CV needed to apply!
Job Description
Closing date: 09-02-2026
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you though life's big moments
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your leadership style and how you would support and develop your team. Think of specific examples from your past experiences that demonstrate your ability to lead and motivate others.
✨Tip Number 3
Be ready to showcase your customer service skills. Consider scenarios where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 4
Since the role involves varied shifts, highlight your flexibility and willingness to work different hours. This shows your commitment and adaptability, which are key traits for a Customer Team Leader.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and problem-solving that you possess.
Tailor Your Application: When applying, make sure to tailor your responses to reflect how your experience aligns with the specific duties mentioned in the job description. Use examples from your past roles to demonstrate your capabilities.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment to focus.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues in your application. Mention any relevant experiences where you successfully led a team or provided exceptional customer service.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
Since this role involves coaching and supervising team members, be ready to discuss your leadership experiences. Talk about how you've motivated a team or resolved conflicts, showcasing your ability to balance leading and supporting.
✨Demonstrate Problem-Solving Abilities
The job requires strong organisational and problem-solving skills. Prepare to discuss specific instances where you've successfully tackled challenges in a retail environment, focusing on your thought process and the outcomes.
✨Emphasise Flexibility and Adaptability
With varied shifts and responsibilities, it's important to show that you're flexible and adaptable. Share examples of how you've managed different tasks or worked various shifts in previous roles, highlighting your willingness to go the extra mile.
