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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS is a leading veterinary services provider in the UK, dedicated to prioritising pets and their care.
- Benefits: Enjoy flexible hours, generous leave, staff discounts, and access to mental health support.
- Why this job: Be part of a passionate team making a real difference in animal care and client experiences.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
- Other info: Opportunities for career advancement through our structured Receptionist Careers Pathway.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at St David\’s Veterinary Hospital and Branch surgery
Location: St David\’s Exeter & St David\’s Exminster
Contract: Permanent
Hours: 30
Shift Pattern: Variable shift pattern over both sites to cover annual leave but guaranteed 30 hours per week, must be flexible and have own transport
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: https://vimeo.com/1092474116
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
To apply for this position, please click the \’Apply Now\’ button below. #J-18808-Ljbffr
Veterinary Receptionist employer: St David's (Exeter)
Contact Detail:
St David's (Exeter) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role during any interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to showcase your empathy and resilience will be crucial for this position.
✨Tip Number 3
Network with current or former veterinary receptionists if possible. They can provide insights into the role and may even offer tips on what the hiring managers at CVS value most in candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role requires variable hours, showing that you're adaptable and willing to cover shifts will make you a more attractive candidate.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight your relevant experience and passion for animal care.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist experience, especially in a veterinary or customer service setting. Use specific examples to demonstrate your communication skills and ability to handle emotional situations.
Craft a Personal Statement: Write a compelling personal statement that reflects your enthusiasm for working with animals and your commitment to providing excellent customer service. Mention why you want to work at CVS and how you align with their values.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a reception role.
How to prepare for a job interview at St David's (Exeter)
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. Be prepared to answer questions about how you would handle difficult situations or distressed pet owners.
✨Highlight Your Customer Service Experience
Discuss your previous receptionist roles and how you've provided exceptional customer service. Use specific examples to illustrate your ability to manage appointments, handle queries, and create a welcoming environment for clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think about how you would respond to a distressed client or manage a busy reception area, and be ready to share your thought process.
