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For Companies At a Glance
- Tasks: Engage customers, share product knowledge, and ensure a fantastic in-store experience.
- Company: Join a vibrant team passionate about athletic sneakers and apparel.
- Benefits: Earn £10.00 - £13.65 per hour, enjoy 28 days holiday, and exclusive discounts.
- Why this job: Be part of a fun, inclusive environment while developing your sales skills.
- Qualifications: No prior experience needed; just bring your enthusiasm for customer interaction.
- Other info: Flexible hours, including nights and weekends, with opportunities for growth.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.65 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- Hapi App – offering discounts & prize draws
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Intu Merry Hill, Un.L99
City
Brierley Hill, W.Midlands
State/Province
UK
Postal Code
DY5–1QX #J-18808-Ljbffr
CX Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also demonstrate your passion for the products, which is key for this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with people and resolve issues effectively, which is crucial for a CX Team Member.
✨Tip Number 4
Be flexible with your availability and express this during your interactions. Employers appreciate candidates who can work nights, weekends, and holidays, as it shows commitment and willingness to be part of the team.
We think you need these skills to ace CX Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share personal experiences that highlight your love for the products and how this passion translates into excellent customer service.
Highlight Relevant Experience: If you have retail experience, make sure to detail it in your CV. Focus on specific instances where you engaged with customers, resolved issues, or contributed to a team environment.
Demonstrate Customer Engagement Skills: Use your cover letter to illustrate how you initiate conversations with customers. Provide examples of how you've adapted to different customer needs and delivered exceptional service.
Tailor Your Application: Make sure your CV and cover letter are tailored to the job description. Use keywords from the job listing, such as 'customer satisfaction', 'teamwork', and 'product knowledge' to show you understand the role.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they inspire you to engage with customers.
✨Demonstrate Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to start conversations, ask open-ended questions, and adapt to different customer needs.
✨Highlight Teamwork Experience
Since this role involves working as part of a team, be ready to discuss your previous teamwork experiences. Emphasise how you contribute to a positive work environment and collaborate with colleagues to achieve goals.
✨Be Knowledgeable About Current Trends
Research the latest trends in athletic footwear and apparel before your interview. Being able to discuss current styles and products will show your commitment to providing excellent customer service.
