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- Tasks: Assist passengers with special needs at Luton Airport, ensuring a smooth travel experience.
- Company: Join a leading ground handling business at Luton Airport, known for its commitment to customer service.
- Benefits: Earn £13.02 per hour with paid training and clear career progression opportunities.
- Why this job: Be part of the exciting aviation sector while making a real difference in passengers' journeys.
- Qualifications: No prior experience needed; just bring a great work ethic and excellent communication skills.
- Other info: Flexible shifts available with on-site mentoring and potential for permanent roles.
Optime Group are proudly working in partnership with a well-known Luton Airport ground handling business to recruit a team of Passenger Service Agents.
Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Luton Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.
All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!
What\’s on offer:
- Rate of pay: £13.02 per hour (Day Shifts)
- Shift Pattern: 4-on / 4-off
- Shift times available:
- 0300-1500 – Majority needed for this shift
- 1600-0400
- 15:00-05:00
Start Date:
- 19th May 2025
Key Duties:
- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.
Requirements:
- Great work ethic.
- Must be flexible for early starts.
- Excellent communication skills.
- Strong Customer Service
- Self-motivated and willing to work using your own initiative.
- Full UK Driving licence (desirable).
- The ability to multitask and remain calm under pressure.
- Previous airport experience is an advantage but not essential.
- UK Settled Status (If applicable).
- 5 Year Address History
- 5 Year Work Reference History
- Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.
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Passenger Service Agent (PRM) - Luton Airport employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent (PRM) - Luton Airport
✨Tip Number 1
Familiarise yourself with the aviation industry and the specific role of a Passenger Service Agent. Understanding the key responsibilities and challenges of the job will help you demonstrate your genuine interest during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves assisting passengers, being able to showcase your ability to handle various customer interactions positively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in the aviation sector. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your flexibility and work ethic. Given the shift patterns and the nature of the job, demonstrating your willingness to adapt and your commitment to providing excellent service will resonate well with hiring managers.
We think you need these skills to ace Passenger Service Agent (PRM) - Luton Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Passenger Service Agent. Emphasise your customer service experience, communication skills, and any previous roles where you demonstrated a strong work ethic.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine interest in aviation and customer service. Mention why you want to work at Luton Airport and how you can contribute to the team. Be sure to express your willingness to learn and adapt.
Highlight Flexibility and Initiative: In your application, stress your flexibility for early starts and your ability to multitask under pressure. Provide examples from past experiences where you successfully managed multiple responsibilities or adapted to changing situations.
Prepare for Background Checks: Since this role requires a 5-year checkable history, ensure you have all necessary documentation ready. This includes your address history and work references. Being prepared will show your professionalism and attention to detail.
How to prepare for a job interview at Optime Group
✨Show Your Passion for Aviation
Make sure to express your genuine interest in the aviation sector during the interview. Talk about what excites you about working at an airport and how you can contribute to enhancing the passenger experience.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight your ability to remain calm under pressure and how you handle difficult situations with professionalism.
✨Be Ready to Discuss Flexibility
Since the role requires early starts and a flexible shift pattern, be prepared to discuss your availability. Show that you are adaptable and willing to work the required hours, including 12-hour shifts.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of a Passenger Service Agent. Be ready to discuss how you would approach tasks like assisting passengers, maintaining equipment, and ensuring clear communication with Centralised Control.
