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- Tasks: Coordinate customer service cases, ensuring timely resolutions and excellent communication.
- Company: Join Vistry Bristol, a top UK housebuilder known for integrity and community development.
- Benefits: Enjoy competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Previous experience in customer service, strong communication skills, and a calm demeanor under pressure.
- Other info: Opportunities for volunteering and participation in employee reward programs.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes., * To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
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Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
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To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
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To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
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To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
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Carry out general administrative duties, ensuring our database system up to date at all times.
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Ensure all Customer Service KPI’s are in line with company guidelines.
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Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
Finally, let’s tell you a bit more about us…
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos – doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
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Previous experience working within a fast-paced similar environment
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Good understanding of Microsoft Office, Excel, Outlook
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Ability to handle complaints and difficult situations
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Patience and calmness under pressure
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Good planning and organisation skills
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Problem solving and decision-making skills
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A polite, tactful, and assertive attitude
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Excellent communications skills
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Good team working skills
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A commitment to work as required to meet the needs of the business
Desirable…
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5 GCSE’s or equivalent including Maths & English
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A Customer Service qualification
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Experience working for a residential house builder ideally within the customer facing environment
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An understanding of building regulations and legal obligations
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A good understanding of written English Grammar
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Ability to touch-type
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Competitive basic salary and annual bonus
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Salary sacrifice car scheme available to all employees
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Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
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2 Volunteering days per annum
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Private medical insurance, with employee paid cover
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Enhanced maternity, paternity and adoption leave
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Competitive pension scheme through salary sacrifice
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Life assurance at 4 x your annual salary
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Share save and share incentive schemes
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Employee rewards portal with many more benefits…
Customer Service Coordinator employer: Bovis Homes Group PLC
Contact Detail:
Bovis Homes Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the specific customer service processes and SLAs that Vistry Bristol follows. Understanding these will help you demonstrate your ability to manage customer concerns effectively during the interview.
✨Tip Number 2
Highlight any previous experience in a fast-paced customer service environment. Be ready to share examples of how you've successfully handled complaints or difficult situations, as this is crucial for the role.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you build relationships with both customers and internal teams. This will demonstrate your ability to work collaboratively and ensure a positive customer journey.
✨Tip Number 4
Research Vistry's values and ethos, particularly their commitment to integrity and quality. Be prepared to explain how your personal values align with theirs, as cultural fit is important for us.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Coordinator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, particularly in fast-paced environments. Include specific examples of how you've handled customer complaints or resolved issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values and ethos. Mention your commitment to delivering excellent customer service and how you can contribute to a positive customer journey.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors and that your writing is clear and professional, reflecting your good understanding of written English grammar.
How to prepare for a job interview at Bovis Homes Group PLC
✨Show Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer complaints or difficult situations in the past. Highlight your ability to remain calm under pressure and your commitment to delivering excellent customer service.
✨Demonstrate Effective Communication
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Be ready to explain how you would communicate effectively with customers, technicians, and subcontractors to ensure a smooth resolution process.
✨Highlight Your Organizational Abilities
The job requires good planning and organization skills. Prepare to discuss how you prioritize tasks and manage your time effectively, especially when dealing with multiple customer service cases simultaneously.
✨Understand the Company Values
Familiarize yourself with Vistry's ethos and values, such as integrity, caring, and quality. Be ready to explain how your personal values align with theirs and how you can contribute to building sustainable communities.
