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- Tasks: As a House Manager, you'll enhance homeowners' lives through excellent customer service and event coordination.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to quality and community.
- Benefits: Enjoy flexible hours, generous leave, a pension scheme, and life assurance in a beautiful setting.
- Why this job: This role offers a chance to make a real difference while working in a supportive, vibrant community.
- Qualifications: We're looking for strong communicators with customer service experience and a proactive attitude.
- Other info: Comprehensive training provided, including first aid and health and safety practices.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Do you take pride in delivering excellent customer service?
Do you get satisfaction from a role that involves multi-tasking and finding solutions?
Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Banks Place in Wroughton, Swindon.
The development offers modern retirement apartments exclusively for those over 60 in a convenient location with easy access to local facilities.
Hours: 30 hours per week, Monday to Friday. We can be flexible around school hours.
Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, in a beautiful setting, and generous annual leave entitlement.
About the Role of a House Manager
We seek a customer-focused House Manager to uphold our high standards of customer service. The primary aim is to enhance our homeowners’ quality of life and support their independence. This diverse role combines high-level customer service, front-of-house duties, and facilities management. The successful candidate will foster a strong community through event coordination and regular meetings to communicate updates and address residents\’ needs.
Key duties include:
- Welcoming new homeowners and assisting them to settle in.
- Providing professional front-of-house service and greeting visitors warmly.
- Being the first point of contact for homeowners, offering help, support, and advice.
- Collaborating with partners and suppliers to ensure smooth estate operations.
- Representing McCarthy Stone to homeowners\’ families and friends.
- Handling homeowner issues with sensitivity, respecting confidentiality and privacy.
- Managing gardens and grounds effectively to maintain a safe, secure, and pleasant environment.
- Facilitating social activities and promoting retirement living enjoyment.
- Ensuring compliance with all health and safety regulations.
The ideal candidate will have:
- Excellent communication skills and a proactive attitude.
- Extensive experience in customer service roles.
- A professional approach with high standards.
- The ability to thrive in a dynamic, varied role.
- Resilience and effective problem-solving skills.
- Basic knowledge of health and safety (advantageous).
- Proficiency in Microsoft Word and Outlook.
- First aid qualifications are desirable but training will be provided.
Joining McCarthy Stone means access to comprehensive training and support to help you develop your career. Training includes first aid, safe working practices, Dementia Friends, and more.
Note: If you are not a passport holder of the country where the vacancy is located, a work permit may be required. Please check our blog for more information.
Applicants should not provide bank or payment details. Applications must be submitted via the \’Apply now\’ button. Eurojobs.com is not responsible for external website content.
Created on 24/06/2025 by TN United Kingdom
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House Manager employer: McCarthy and Stone
Contact Detail:
McCarthy and Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills and problem-solving abilities. Think about specific situations where you successfully managed challenges or facilitated events, as these will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of McCarthy Stone if possible. They can provide valuable insights into the company culture and expectations for the House Manager role, which can give you an edge in your application process.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock plan for a social event that could be held at Banks Place. Presenting this during your interview can show your proactive approach and creativity in fostering community engagement.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the House Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and event management. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance quality of life for residents.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your enthusiasm for working in a retirement living environment. Provide specific examples of how you've successfully managed similar roles or events in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the House Manager role.
How to prepare for a job interview at McCarthy and Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your commitment to enhancing homeowners' quality of life.
✨Demonstrate Your Organisational Abilities
Since the role involves facilitating social events and managing various tasks, be ready to discuss how you prioritise and organise your workload. Share specific instances where your organisational skills led to successful outcomes.
✨Familiarise Yourself with Health and Safety Regulations
While basic knowledge of health and safety is advantageous, showing that you understand its importance in a retirement living context can set you apart. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance.
✨Prepare Questions for the Interviewers
Engaging with your interviewers by asking insightful questions shows your interest in the role and the company. Consider asking about the community culture at Banks Place or how they measure success in the House Manager position.
