At a Glance
- Tasks: Deliver luggage and assist guests with a smile at Rosewood London.
- Company: Join the prestigious Rosewood London, known for its exceptional guest service.
- Benefits: Enjoy competitive holidays, a pension scheme, and worldwide discounts.
- Why this job: Be part of a team that values heartfelt interactions and genuine relationships.
- Qualifications: Passion for guest service, teamwork, and knowledge of London transport required.
- Other info: Work 7 shifts in 14 days, each lasting 12 hours.
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Role
We are currently looking for a Luggage Porter to join our Concierge team at Rosewood London. Our Luggage Porters are responsible for delivering luggage and other items to and from guests’ rooms, as well as assisting guests. Within a 14-day period, you will work 7 shifts, each lasting 12 hours.
Key expectations of this role are
- Handling all guest luggage and other items swiftly and carefully in accordance with Rosewood standards.
- Supporting the concierge team to deliver an engaging, refined, and intuitive service.
- Efficiently organizing the luggage storage room.
- Attending local shops to fulfill guests’ requests and operational requirements.
Profile
- Having a passion for guest service and taking ownership of the guest experience.
- The ability to work in a team and build relationships with others.
- Being organized and proactive in managing your tasks.
- Having a good understanding of London and its transportation links.
All our associates have the opportunity to live by our guiding philosophy, which captures the essence of our culture: RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding, and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- Competitive holiday allowance which increases with length of service
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
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Luggage Porter employer: Rosewood London
Contact Detail:
Rosewood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Familiarise yourself with the Rosewood brand and its values. Understanding their commitment to 'Relationship Hospitality' will help you align your approach during interviews and demonstrate that you share their passion for guest service.
✨Tip Number 2
Brush up on your knowledge of London and its transport links. Being able to confidently discuss local areas and how to navigate them will show your proactive attitude and readiness to assist guests effectively.
✨Tip Number 3
Prepare to showcase your teamwork skills. Think of examples from past experiences where you successfully collaborated with others, as this role heavily relies on building relationships within the concierge team.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage tasks efficiently. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment like a hotel.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key expectations and responsibilities of a Luggage Porter. Tailor your application to highlight relevant experiences that demonstrate your ability to meet these expectations.
Highlight Guest Service Skills: Since this role focuses on guest service, make sure to emphasise any previous experience you have in hospitality or customer service. Use specific examples to illustrate how you've provided excellent service in the past.
Showcase Teamwork and Organisation: Mention your ability to work well in a team and your organisational skills. Provide examples of how you've successfully collaborated with others and managed tasks efficiently in previous roles.
Express Your Passion for London: Demonstrate your knowledge of London and its transportation links. This could be through mentioning local areas you are familiar with or how you can assist guests with their requests related to the city.
How to prepare for a job interview at Rosewood London
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing excellent guest service during the interview. Share examples from your past experiences where you went above and beyond to ensure a positive experience for guests.
✨Demonstrate Teamwork Skills
Since this role involves working closely with the concierge team, highlight your ability to collaborate effectively. Discuss instances where you successfully worked as part of a team to achieve a common goal.
✨Be Organised and Proactive
Prepare to discuss how you manage your tasks efficiently. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment like a hotel.
✨Know London Well
Familiarise yourself with London's transportation links and key locations. Being able to answer questions about navigating the city will show your preparedness and understanding of the role's requirements.