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- Tasks: Lead daily operations at Sport Lancaster, ensuring top-notch customer service and safety.
- Company: Join Sport Lancaster, a vibrant hub for sports and fitness at Lancaster University.
- Benefits: Enjoy flexible shifts, access to state-of-the-art facilities, and a supportive community.
- Why this job: Be part of an inspiring team shaping the future of sports while promoting active lifestyles.
- Qualifications: Must have a current RLSS UK lifeguard qualification and relevant lifeguard experience.
- Other info: Shift work includes early mornings, evenings, weekends, and bank holidays.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bailrigg, Lancaster, UK
Full-time/Indefinite
Interview date: Tuesday 19th August 2025
Be a part of something inspirational
Sport Lancaster has recently embarked on an exciting period of change and development, presenting a broad range of opportunities within an emerging and dynamic environment. By joining our team at this pivotal stage, you’ll be part of shaping the future of Sport at Lancaster University — and part of something truly inspirational.
The University has made substantial investment in Sport Lancaster in recent years. One of the most notable developments is the opening of a brand-new 8-court badminton sports hall in June 2020, adding to our already outstanding sports facilities.
Sport Lancaster operates from a purpose-built Sports Centre, home to an impressive 8.5m climbing wall, multi-functional Sports Halls, a Swimming Pool, Sauna and Steam Room, a 100-station Technogym Fitness Suite, and Squash Courts. In addition, we manage the University’s vast outdoor sports facilities, which include Rugby Pitches, 3G surfaces, Tennis Courts, and more.
Our facilities are owned and managed by the University and are open to students from across the UK, University staff, and members of the wider local community. We are also proud to regularly host a number of national sporting events throughout the year.
Our dedicated team members take pride in their knowledge, professionalism, and experience in their respective fields. We strive to inspire our customers to lead more physically active lives by fostering a supportive community that encourages individuals to become stronger, fitter, and more confident. We welcome people of all backgrounds and abilities, and our facilities are fully accessible to everyone.
About the Role
As an Operations Supervisor, you will play a key role in leading the day-to-day operation of the Sport Lancaster Facilities. You will be responsible for ensuring that high standards of customer service and safe working practices are consistently delivered. You’ll motivate and support both the recreation and reception teams in the delivery of our operational strategy.
To be successful in this role, you must hold a current Royal Lifesaving Society (RLSS UK) lifeguard qualification (or equivalent) and have relevant experience as a Lifeguard. Strong communication skills, a proactive and helpful attitude, and the ability to work both independently and as part of a team are essential.
For informal enquiries about the role, please contact Chris Mitchell atc.mitchell3@lancaster.ac.uk. We welcome applications from candidates of all backgrounds and communities.
Shift Work
This role requires shift work, including early mornings, evenings, weekends, University closure days, and bank holidays. Please note the following shift start/finish times:
Monday – Friday: Early shift starts at 5:30am | Late shift finishes at 10:30pm
Weekends: Early shift starts at 7:00am | Late shift finishes at 6:30pm
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it\’s like towork at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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Operations Supervisor employer: Lancaster University
Contact Detail:
Lancaster University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Sport Lancaster's facilities and services. Understanding the unique offerings, such as the new badminton sports hall and climbing wall, will help you demonstrate your enthusiasm and knowledge during any discussions or interviews.
✨Tip Number 2
Network with current employees or alumni from Lancaster University. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you can contribute to the team.
✨Tip Number 3
Highlight your leadership and customer service skills in conversations. As an Operations Supervisor, showcasing your ability to motivate teams and ensure high standards of service will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with shift work. Since this role requires flexibility with early mornings and weekends, demonstrating your adaptability and commitment to working varied hours will be crucial.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Supervisor position. Highlight key skills such as customer service, communication, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience, particularly any roles that involved leadership, customer service, or lifeguarding. Use specific examples to demonstrate how your background aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and community engagement. Mention your RLSS UK lifeguard qualification and how it complements your ability to ensure safety and high standards in the facilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lancaster University
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and fitness during the interview. Talk about your experiences in the field and how they align with Sport Lancaster's mission to inspire a physically active community.
✨Highlight Leadership Experience
As an Operations Supervisor, you'll need to lead teams effectively. Be prepared to share examples of how you've motivated and supported teams in previous roles, especially in high-pressure environments.
✨Demonstrate Customer Service Skills
Customer service is key in this role. Prepare to discuss specific instances where you provided excellent service or resolved conflicts, showcasing your proactive and helpful attitude.
✨Understand Shift Work Requirements
Since the role involves shift work, be ready to discuss your flexibility and willingness to work early mornings, late evenings, and weekends. This shows your commitment to the job and understanding of its demands.
