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- Tasks: Join us as a Customer Experience Assistant, delivering top-notch service in our vibrant venues.
- Company: Be part of a dynamic team at Aberdeen Performing Arts, a leading hospitality provider.
- Benefits: Enjoy living wage, staff discounts, sociable hours, and exciting social events.
- Why this job: Gain valuable experience in a fast-paced environment while making guests' experiences unforgettable.
- Qualifications: Must be 18+, with experience in hospitality and a passion for customer service.
- Other info: Flexible casual and contract positions available; apply via CV or creative video/audio.
Customer Experience Assistant – Hospitality
Contract Type: Both casual & contract positions available
Application Deadline: 31st July 2025
Interview Dates: TBC
We are recruiting enthusiastic Customer Experience Assistants to join our team as we prepare for a busy autumn season! This is a fantastic opportunity to bring your passion for hospitality to life in a fast-paced, customer-focused environment across our vibrant venues.
Both casual & contract positions are available. The majority of our team are part-time, but there is potential for contracts of 30 hours+ for the right candidate.
About the Role
As a Customer Experience Assistant, you will:
- Deliver exceptional customer service, ensuring every guest has a safe and positive experience.
- Prepare and serve drinks in our bars, providing outstanding service during high-volume periods.
- Serve food and drinks from our Café and Restaurant spaces, maintaining our brand standards and following Health, Safety, and Hygiene practices.
- Assist in hospitality for corporate events, conferences, and special occasions.
About You
We’re looking for individuals who:
- Have experience working in restaurants and bars, with demonstrable skills from this experience.
- Are confident and customer-focused, prioritizing guest experience.
- Have availability for evening and weekend shifts, especially Fridays and Saturdays.
- Are aged 18 or over (due to licensing laws).
What We Offer
- Living wage employer.
- Staff benefits include: APA Friends discount, Staff Ticket offers, Social Events, 40% off food on shift.
- Sociable hours – most shifts end before 10:30 pm.
- Opportunity to gain valuable experience in a high-energy hospitality setting.
You may apply via video or audio in addition to your CV. Please send your video (no longer than 5 minutes) via a WeTransfer link to recruitment@aberdeenperformingarts.com. If you require support with your application, please let us know. We offer a Guaranteed Interview Scheme for disabled or care-experienced applicants who meet the role\’s essential criteria; please indicate if you wish to be considered.
We are an equal opportunities employer committed to diversity. We encourage applicants from all backgrounds, experiences, abilities, and perspectives.
Pay Rate: £12.60 per hour
Experience Needed: Food and Beverage, Hospitality, Customer Service, Waiting, Food Preparation, Customer Experience, Barista, Bars
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Customer Experience Assistant - Hospitality employer: Aberdeen Performing Arts
Contact Detail:
Aberdeen Performing Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant - Hospitality
✨Tip Number 1
Familiarise yourself with the specific venues and their offerings. Understanding the unique atmosphere and services of each location can help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in hospitality settings. Be prepared to share specific examples of how you've handled high-pressure situations or provided exceptional service, as this will resonate well with the hiring team.
✨Tip Number 3
Show your flexibility and availability for evening and weekend shifts. Since the role requires regular work during these times, emphasising your willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Consider applying via video or audio if you're comfortable. This can set you apart from other candidates and allow you to showcase your personality and enthusiasm for the role in a dynamic way.
We think you need these skills to ace Customer Experience Assistant - Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in restaurants and bars. Emphasise any customer service roles you've held and specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Mention why you want to work for this company and how your experience makes you a great fit for the role.
Highlight Availability: Clearly state your availability for evening and weekend shifts in your application. This is crucial as the role requires flexibility, especially on Fridays and Saturdays.
Consider Alternative Formats: If you're comfortable, consider applying via video or audio. Keep it concise (under 5 minutes) and ensure it's saved in an accessible format. This can help you stand out from other applicants.
How to prepare for a job interview at Aberdeen Performing Arts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure a great customer experience, as this will resonate well with the interviewers.
✨Demonstrate Customer-Focused Skills
Prepare examples that highlight your customer service skills. Think of situations where you successfully handled difficult customers or busy periods, showcasing your ability to maintain composure and deliver excellent service under pressure.
✨Be Ready for Practical Scenarios
Since the role involves serving food and drinks, be prepared for practical questions or scenarios. You might be asked how you would handle a high-volume service situation, so think through your responses in advance.
✨Highlight Your Availability
Given the need for evening and weekend shifts, make sure to clearly communicate your availability during the interview. This shows your commitment and flexibility, which are key traits for a Customer Experience Assistant.
