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- Tasks: Lead and motivate a team while ensuring excellent customer service in a vibrant betting shop.
- Company: William Hill is a welcoming betting shop where customers can socialise and enjoy sports.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts on travel and leisure.
- Why this job: Join a supportive culture with career growth opportunities and continuous training to enhance your skills.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
- Other info: Flexible shifts available, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
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For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
Job description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (visual displays)
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday, which can be taken any time within your birthday month
- Subsidised travel: For roles based in London, access to discounted (or free) Zone 1-6 Oyster card for reduced-cost commuting
- Training and development: Our induction programme is best-in-class, with ongoing external and on-the-job training
- Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or Head Office positions
- Pension plan: We’ll match your pension contributions up to 4%
- Sharesave Scheme: Purchase William Hill shares at a discounted price and share in our success
- Perks and discounts: Discounts in shops, cinemas, holidays, and more
- Cycle to Work: Cost-effective cycling equipment scheme
What do you need to be successful?
- Aged 18+ (legal requirement)
- Supervisory experience and strong people skills
- A positive, proactive attitude and professional approach
- Strong interpersonal skills and empathy to engage with diverse customers
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Customer Service Team Leader employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the William Hill brand and its values. Understanding their commitment to customer service and community will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this is crucial for the Team Leader position.
✨Tip Number 3
Prepare to discuss your strategies for maintaining high standards in a retail environment. Think about how you would ensure the shop looks appealing and how you would engage customers effectively.
✨Tip Number 4
Show your understanding of safer gambling practices. Being knowledgeable about responsible gambling will demonstrate your commitment to customer welfare, which is a key aspect of the role.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Team Leader position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your supervisory experience, people skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service philosophy and how it aligns with William Hill's commitment to putting customers first. Mention specific examples of how you've successfully led teams in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at William Hill
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivation and coaching techniques that have resulted in improved performance.
✨Emphasise Customer-Centric Approach
William Hill values a customer-first mentality. Be ready to discuss specific instances where you went above and beyond for customers, highlighting your commitment to providing excellent service and building relationships.
✨Understand the Brand and Culture
Familiarise yourself with William Hill's brand values and the atmosphere they aim to create in their shops. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage conflicts or ensure high standards in a fast-paced environment, and be ready to share those experiences.
