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For Companies At a Glance
- Tasks: Assist customers with applications for financial support via phone, online, and email.
- Company: Join NEC Software Solutions, a leader in enhancing public services and making a difference.
- Benefits: Enjoy flexible hours, private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Why this job: Be part of a team that directly impacts lives while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: Must be available on Mondays and Tuesdays; remote work options may be available.
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
Location: Wrexham, UK
Part Time: 20 hours per week (fixed schedule). Applicants must be available on Mondays and Tuesdays. Final hours will depend on the successful candidate(s), but will remain consistent week to week.
Service Details
- NEC manages the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government.
- The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.
- Core functions include verifying and resolving grant applications against set criteria.
- Assisting customers via phone, online, and email.
The Role
Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications.
- Process emergency payments and individual assistance grant applications.
- Manage and process data in a fast-paced office environment.
- Ensure accurate data recording.
- Liaise with applicants to process information into the DAF system.
- Conduct eligibility checks, seeking information directly from applicants and using additional sources for confirmation.
- Understand legislation and criteria involved in awarding emergency payments and grants, and process applications accordingly.
- Comply with the Processing Services Customer Charter when dealing with calls.
- Work as part of a team to achieve targets set by management.
- Handle correspondence related to Local Welfare Provision via phone, email, or letter.
- Respond to enquiries professionally from clients, citizens, and colleagues.
- Act as a key deliverer of the DAF contract.
Additional Information
Benefits
We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:
- Private Medical Cover funded by NEC (option to add family members)
- 25 days paid holiday, with buy/sell options
- 4x basic salary life assurance, with options to increase
- Employer contributions up to 8.5% in our Group Pension Plan
- Flexible benefits tailored to your needs
- Free access to LinkedIn Learning with over 15,000 courses
Other Information
- Candidates must demonstrate a right to work and travel within the UK; documentary evidence required.
- Offers are subject to vetting, checks, references, and health assessments.
- A DBS check may be required depending on the role.
NEC Software Solutions is an equal opportunities employer. If you need accommodations during recruitment, please let us know.
Who We Are
Part of NEC Corporation, we help dispatch ambulances, support families, keep trains moving, locate missing persons, and test newborn hearing. With over 3,000 employees, we work with governments, hospitals, police, housing providers, and local authorities to enhance public services and make a difference in the world.
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Customer Service Advisor (Part-time) employer: NEC Software Solutions (India)
Contact Detail:
NEC Software Solutions (India) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part-time)
✨Tip Number 1
Familiarise yourself with the Discretionary Assistance Fund (DAF) and its criteria. Understanding the specifics of what the fund offers and the eligibility requirements will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Advisor, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research NEC Software Solutions and their impact on public services. Being knowledgeable about the company’s mission and values will show your genuine interest and help you align your answers with their goals during the interview.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries and process information accurately. Highlighting relevant situations can set you apart as a strong candidate for the role.
We think you need these skills to ace Customer Service Advisor (Part-time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Be sure to mention your availability on Mondays and Tuesdays, as this is a requirement for the role.
Highlight Relevant Experience: In your CV, emphasise any previous customer service experience, especially in fast-paced environments. Include specific examples of how you've handled customer inquiries or processed applications to demonstrate your capability.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves accurate data recording.
How to prepare for a job interview at NEC Software Solutions (India)
✨Understand the Role
Make sure you thoroughly read the job description and understand the core functions of a Customer Service Advisor. Familiarise yourself with the Discretionary Assistance Fund (DAF) and its purpose, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll be the first point of contact for applicants. Practice clear and professional communication, both verbally and in writing. Be prepared to demonstrate how you've effectively handled customer queries in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle difficult situations. Think of examples from your previous experience where you successfully resolved issues or provided excellent customer service.
✨Highlight Teamwork Experience
Since the role involves working as part of a team, be ready to discuss your experiences collaborating with others. Share specific examples of how you contributed to team goals and supported your colleagues in achieving targets.
