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For Companies At a Glance
- Tasks: As a Conductor, you'll ensure a safe and memorable journey for passengers.
- Company: Join GWR, the proud custodian of Brunel's railway, serving over 280 stations.
- Benefits: Enjoy free rail travel, health care plans, and discounts while earning up to £45,000.
- Why this job: Be part of a diverse team transforming train travel into a relaxing and efficient experience.
- Qualifications: Must be 18+, with customer service experience and the ability to handle challenges.
- Other info: Flexible shifts include weekends; must live within 60 minutes of Reading station.
The predicted salary is between 30000 - 45000 £ per year.
Job description
What You\’ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We\’re Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)
Key Details?
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety-critical role, you\’ll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
- You must live within a maximum of 60 minutes\’ travelling time of the depot.
What to Expect
- Once you\’ve submitted your application, you\’ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
- After the vacancy closes, we\’ll review our database for any previous test results and update your application accordingly.
- You\’ll receive practice materials before being sent your online tests 7 days later.
- Once you\’ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you\’ll be invited to attend an assessment day, which will include group exercises, followed by a competency-based interview for successful candidates.
- Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
- Full training will be provided, including a 7 to 8 weeks training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK\’s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\’s a relaxing, efficient and enjoyable experience. That\’s why we\’re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share‑saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗Exceptional Individuals – Neurodiversity🔗Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
#J-18808-Ljbffr
Conductor employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Familiarise yourself with GWR's values and customer service philosophy. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Gain experience in front-line customer service roles, even if it's not in the transport sector. This will help you develop the skills needed to manage challenging situations and provide excellent service, which is crucial for a Conductor.
✨Tip Number 3
Be prepared to discuss how you handle stress and unexpected situations. Conductors need to stay calm under pressure, so think of examples from your past experiences that showcase your ability to maintain composure.
✨Tip Number 4
Make sure you understand the shift patterns and travel requirements for the role. Being able to demonstrate your flexibility and commitment to working varied hours will show that you're serious about the position.
We think you need these skills to ace Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Conductor at GWR. Highlight your customer service experience and ability to manage safety and operational activities in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your front-line customer service experience and any relevant qualifications or training.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples of how you've handled challenging situations and built relationships in previous roles.
Showcase Your Flexibility: In your application, demonstrate your willingness to work varied shifts, including weekends and bank holidays. This is crucial for the role, so be clear about your availability.
How to prepare for a job interview at Great Western Railway (GWR)
✨Show Your Passion for Customer Service
As a Conductor, you'll be the face of GWR, so it's crucial to demonstrate your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help customers.
✨Emphasise Teamwork Skills
Conductors work closely with various team members, including Ticket Examiners and drivers. Highlight your ability to collaborate effectively and build relationships within a team, as this is essential for ensuring a smooth operation on board.
✨Prepare for Safety Scenarios
Safety is a top priority in this role. Be ready to discuss how you would handle challenging situations or emergencies on the train. Think about past experiences where you had to stay calm under pressure and ensure the safety of others.
✨Understand the Role's Flexibility Requirements
The job requires flexibility with shifts, including weekends and bank holidays. Be prepared to discuss your availability and willingness to adapt to varying schedules, as this shows your commitment to the role and the company.
