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- Tasks: As a Conductor, you'll ensure a safe and memorable journey for passengers.
- Company: Join GWR, the proud custodian of Brunel's railway, serving over 280 stations.
- Benefits: Enjoy free rail travel, health care plans, and discounts while earning up to £45,000.
- Why this job: Be part of a diverse team transforming train travel into a relaxing and efficient experience.
- Qualifications: Must be 18+, with customer service experience and the ability to handle challenges.
- Other info: Flexible shifts include weekends; must live within 60 minutes of Reading station.
The predicted salary is between 30000 - 45000 £ per year.
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GWR is the proud custodian of Brunel\’s railway – one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services and open new stations. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our diverse team of nearly 7,000 people to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient and sustainable.
About the team
Conductors are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners. You will also liaise with the driver of the train and station colleagues
What is the job?
As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You\’ll be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes and will give our customers an experience they will remember for all the right reasons!
What are the main responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean, and pleasant environment is maintained.
What are you looking for?
If you can say “Yes” to these questions, you might be just the person for the job!
Are you passionate and proactive about delivering outstanding customer service?
Are youdetermined to always perform well and be proud to portray a professional image?
Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
Are you comfortable with working in a strictly regulated industry?
Are you able to stay cool, calm, and collected when things don\’t go to plan?
What do I need?
- An understanding of customers\’ needs.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- The confidence to manage challenging situations.
Where is the job?
The position is based in our depot at Reading station, just a short walk from the shopping centre. This is where you will start and end your shifts.
What else do I need to know?
The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot. As this is a safety-critical role, you must be at least 18 to apply. You will have a medical which will include testing your hearing, vision and colour vision.
This role is being advertised to create a talent pool ready for predicted vacancies.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.
The basic rate of pay during your training is £25,501 and this rises to a basic rate of £37,251 when you are productive. Many conductors earn over £45,000 a year, including the benefits of enhancements over the basic rate
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://www.healthassured.org/blog/neurodiversity/
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Conductor employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Familiarise yourself with GWR's values and customer service philosophy. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Gain experience in front-line customer service roles, even if it's not in the transport sector. This will help you develop the skills needed to manage challenging situations and provide excellent service, which is crucial for a Conductor.
✨Tip Number 3
Be prepared to discuss how you handle stress and unexpected situations. Conductors need to stay calm under pressure, so think of examples from your past experiences that showcase your ability to maintain composure.
✨Tip Number 4
Make sure you understand the shift patterns and travel requirements for the role. Being able to demonstrate your flexibility and commitment to working varied hours will show that you're serious about the position.
We think you need these skills to ace Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Conductor at GWR. Highlight your customer service experience and ability to manage safety and operational activities in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your front-line customer service experience and any relevant qualifications or training.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples of how you've handled challenging situations and built relationships in previous roles.
Showcase Your Flexibility: In your application, demonstrate your willingness to work varied shifts, including weekends and bank holidays. This is crucial for the role, so be clear about your availability.
How to prepare for a job interview at Great Western Railway (GWR)
✨Show Your Passion for Customer Service
As a Conductor, you'll be the face of GWR, so it's crucial to demonstrate your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help customers.
✨Emphasise Teamwork Skills
Conductors work closely with various team members, including Ticket Examiners and drivers. Highlight your ability to collaborate effectively and build relationships within a team, as this is essential for ensuring a smooth operation on board.
✨Prepare for Safety Scenarios
Safety is a top priority in this role. Be ready to discuss how you would handle challenging situations or emergencies on the train. Think about past experiences where you had to stay calm under pressure and ensure the safety of others.
✨Understand the Role's Flexibility Requirements
The job requires flexibility with shifts, including weekends and bank holidays. Be prepared to discuss your availability and willingness to adapt to varying schedules, as this shows your commitment to the role and the company.
