Service Colleague

Service Colleague

Sunderland Full-Time No home office possible
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At a Glance

  • Tasks: Join us as a Service Colleague, serving customers and keeping our stores running smoothly.
  • Company: Asda is a leading retailer, constantly evolving with new career opportunities.
  • Benefits: Enjoy 15% off shopping, flexible pay options, and a range of wellbeing support.
  • Why this job: Flexible shifts, teamwork, and a chance to learn new skills make this role exciting!
  • Qualifications: A friendly attitude and eagerness to learn are all you need to apply.
  • Other info: Apply by July 27, 2025, and explore various roles within our dynamic business.

Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If you\’re looking for flexible working to fit around your lifestyle, then look no further! We\’ll work with you on your shifts, but late and weekend working is a requirement of our roles, and we may need to be flexible with your work pattern. As a service colleague, you will work across a variety of departments to ensure the efficient running of our stores. Working across multiple departments means that every day you could be serving our customers at the checkouts, perfecting pizzas, picking for home deliveries, or replenishing products on the shelves. Our customers are our priority and we take pride in providing excellent service, welcoming stores and \’extra special\’ products. We work as a team to maximize sales and deliver a great online shopping experience.

You\’ll be naturally friendly and want to get stuck in, working with your team to deliver great results. You\’ll have an enthusiastic approach to learning new skills across different departments. You care about giving customers a great shopping experience, helping them find what they need and having a chat along the way.

Alongside a competitive salary, you\’ll get lots of other great benefits too, including:

  • Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
  • Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
  • Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
  • Company pension
  • Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
  • Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
  • Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
  • Colleague recognition programme
  • Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

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Service Colleague employer: Asda Stores Ltd.

Asda is an exceptional employer, offering a dynamic work environment in Sunderland where flexibility meets opportunity. With a strong focus on employee wellbeing, competitive pay, and a range of benefits including discounts and support services, Asda fosters a collaborative culture that encourages personal growth and development. Join us as a Service Colleague and be part of a team dedicated to delivering outstanding customer experiences while enjoying the perks of a supportive workplace.
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Contact Detail:

Asda Stores Ltd. Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Service Colleague

✨Tip Number 1

Familiarise yourself with Asda's values and customer service approach. Understanding their commitment to excellent service will help you align your responses during any interviews or discussions.

✨Tip Number 2

Highlight your flexibility and willingness to work varied shifts. Since the role requires night and weekend availability, demonstrating your adaptability can set you apart from other candidates.

✨Tip Number 3

Prepare examples of how you've worked effectively in a team. As a Service Colleague, teamwork is crucial, so showcasing your collaborative skills can make a strong impression.

✨Tip Number 4

Show enthusiasm for learning new skills across different departments. Expressing a genuine interest in expanding your knowledge can demonstrate your commitment to the role and the company.

We think you need these skills to ace Service Colleague

Customer Service Skills
Teamwork
Flexibility
Communication Skills
Time Management
Problem-Solving Skills
Attention to Detail
Adaptability
Sales Skills
Basic IT Skills
Multitasking
Positive Attitude
Enthusiasm for Learning

Some tips for your application 🫑

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Colleague. Highlight your relevant experience in customer service and teamwork in your application.

Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise any previous retail or customer service experience, and showcase your ability to work flexible hours.

Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Mention specific reasons why you want to work at Asda and how you can contribute to their team.

Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.

How to prepare for a job interview at Asda Stores Ltd.

✨Show Your Enthusiasm

As a Service Colleague, your friendly and enthusiastic nature is key. Make sure to express your excitement about the role and how you enjoy working with customers. Share examples of how you've provided excellent service in the past.

✨Demonstrate Flexibility

Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt to different schedules. Highlight any previous experiences where you successfully managed flexible working hours.

✨Highlight Teamwork Skills

This position involves working across multiple departments, so emphasise your ability to work well in a team. Share specific instances where you collaborated with others to achieve a common goal or improve customer satisfaction.

✨Prepare for Customer Scenarios

Think about potential customer interactions you might face in this role. Be ready to discuss how you would handle various situations, such as resolving complaints or assisting customers in finding products, showcasing your problem-solving skills.

Service Colleague
Asda Stores Ltd.
Location: Sunderland

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