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- Tasks: Manage customer service requests and coordinate maintenance responses.
- Company: VINCI Facilities is a leading provider in sustainable facilities management.
- Benefits: Enjoy 26 days holiday, flexible working options, and a generous pension scheme.
- Why this job: Join a supportive team focused on sustainability and personal development.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
- Other info: Full training provided; no prior experience in facilities management required.
The predicted salary is between 28800 - 43200 £ per year.
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Client:
VINCI Facilities
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Job Category:
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Job Reference:
c3787e279404
Job Views:
16
Posted:
15.07.2025
Expiry Date:
29.08.2025
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Job Description:
Customer Services Representative
Contract Type: Permanent
Hours: Full Time – 40 hours – Specific Days
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Customer Services Representative
Sub Division: Defence
Location: Camberley
Contract Type: Permanent
Hours: Full Time – 40 hours – Specific Days
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Hours: Wednesday, Thursday, Friday and Saturday (7am – 17:30pm)
Location: Sandhurst, Surrey. GU47 0PR
We are recruiting for candidates with proven administration and customer service skills to join our facilities helpdesk team in Sandhurst as Customer Service Representative.
Job Description
Based in Sandhurst at the Royal Military Academy, our client\’s team carries out the vital function of responding to Facilities Management requests from over 90 MOD sites and installations across the southeast.
Ranging from Living accommodations to infrastructure critical to national defence.
Call Handlers are responsible for managing incoming maintenance calls and emails, risk assessing faults, and arranging the most appropriate response from the contract partners and other internal teams.
You will have the ability to develop strong relationships with the Site Teams and Contract Partners.
And successful candidates will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based, call centre-like, or other customer facing environment. Previous helpdesk or facilities experience is not a requirement.
Full training on our systems and process will be provided to all new starters.
Responsibilities
Essential Qualifications/Skills
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners\’ goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
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Customer Services Representative employer: VINCI Facilities
Contact Detail:
VINCI Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with the facilities management sector, especially in relation to defence. Understanding the specific needs and challenges of this industry will help you stand out during conversations.
✨Tip Number 2
Practice your telephone skills by simulating customer service scenarios. This will help you develop a confident telephone manner, which is crucial for the role of Customer Services Representative.
✨Tip Number 3
Network with current or former employees of VINCI Facilities on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Brush up on your IT skills, particularly with MS Office and any CAFM systems. Being proficient in these tools will not only boost your confidence but also demonstrate your readiness for the role.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Services Representative position. Tailor your application to highlight relevant experience in administration and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on your customer service skills and any relevant administrative experience. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your telephone manner and attention to detail. Personalise it to show you’ve done your research on VINCI Facilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at VINCI Facilities
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to discuss your previous experiences. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Attention to Detail
The job requires excellent attention to detail, especially when logging jobs and managing enquiries. During the interview, mention instances where your attention to detail made a significant difference in your work.
✨Familiarise Yourself with Relevant Software
Although training will be provided, having a basic understanding of CAFM systems like Maximo and proficiency in MS Office can set you apart. Mention any relevant software experience you have during the interview.
✨Emphasise Teamwork and Relationship Building
This role involves liaising with various teams and stakeholders. Be ready to discuss how you've successfully worked in teams before and built strong relationships with colleagues or clients.
